Review Time
Purchased 4 Luxaflex Pirouette Blinds with power view operation clear view satin in January this year. Waited 7 weeks as these blinds are manufactured in the USA. They worked for less than 24 hours. Finally after 2 weeks Luxaflex accepted there was a problem. We then had to wait a further 7 weeks for a new set which were installed last week. One was found to have been damaged in transit and the other 3 don’t work! Awful product with even worse service from Luxaflex, not the installer who has been brilliant. Gorgeous blinds shame they don’t work.
recently had powerview motorised duette blinds installed in our dining room and absolutely love them. supplied with a stylish "pebble" remote control but what we didnt know until the were fitted was they come with an app you can use on your smartphone to not only control them but also program them to move to set positions throughout the day - not only do they look stylish but they also now keep the heat in when closed in what previously was a cold room (and keep the heat out on the rare days we get any sun!)Highly recomend luxaflex products, they cost slightly more than other cheaper blinds but you definately worth the money
We bought two Luxaflex blinds about 10yrs ago and have been very happy with these smart, efficient blinds. Last week one of the stick bands that holds the blind to the window came off and we contacted Luxaflex. They were super helpful and very swift and responsive in helping us. We have received a replacement for the stick-on attachment for which they did not charge! Outstanding service. We had already decided to purchase again from this company, but now we certainly will! This kind of excellent back-up servce is rare in our experience.
I have 18 luxaflex pirouette blinds. They are nice blinds when they are working. I have had them 5 years and now all of the battery packs are failing due to the lugs breaking on the piece that holds the batteries in and make the circuit. Replacement battery packs are really expensive. This is not good given the initial cost of these blinds.
The quality of Luxaflex blinds are excellent. There are many cheaper products out there but you really get a better product with Luxaflex. In addition to this the after sales service I have received has been excellent. A special mention to Kerry who has been most excellent in dealing with any enquiry I have had. A top brand with top service
I did purchase 6 luxaflex duette shades a little kess than a year ago paying almost 8000 pounds believeing they are "quality" products. Around 9 months later, one of the shades start stopping halfway not retracting fully up. The sller is out of business, the installer is not returning my messages, no clue re whatvto do on website or youtube vidoes. I wrote to luxaflex. They asked some pictures and the response : Please contact one of our dealers. Qulity is a total experiemce which should definetly involce after sales service and support. This does not exist with this comoany. Bunch of individuals sellling and installing their products and you are left by yourself when you experience a oroblem. Best to avoid if you want oiece of mind and spend your hard earned monies somewhere wlse with a better understanding of what quality means
We are delighted to write a review about our recently installed Luxaflex blinds and Shutters, installed by Littlehampton Blinds. Firstly their showroom. A well presented array of products in life size settings, which easily helped us to understand what they would look like in our home. The showroom staff were very knowledgeable and arranged a number of samples which arrived a few days later and brochures to take away.The installation and final finish was everything we expected, with a full demonstration of how each product worked. We have no question of the quality of these products and would not hesitate to purchase more of these products in the future.
We recently had Luxaflex shutters installed and I couldn’t recommend them highly enough. We did quite a bit of research before going ahead and the quality stood out for us, when compared to other manufacturers that we looked at. Alongside that the service, from the sales guys to the fitters was superb - always willing, knowledgeable and prompt in answering any questions we had. Absolutely first class.
We have just had Luxaflex blinds installed in our home & we could not be more impressed with the service & quality. The whole process from choosing options and measuring/installation was faultless.. we will definitely be returning as customers in the future for awnings when we finish our garden!
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Be inspired by Luxaflex®!
Luxaflex® Window Blinds, Shutters & Awnings are retailed through a network of INDEPENDENT DEALERS AND JOHN LEWIS Department stores, who are able to offer a comprehensive measuring and Installation service on all products.
Our range of window covering products includes innovate Blinds such as Duette, renowned for their energy efficiency, exclusive product ranges such as Pirouette with light filtering floating vanes, Internal Shutters and Awnings – as well as traditional products with a modern twist such as Roller blinds - all with a focus on beauty and durability. Leading the way in motorised control systems is the innovate PowerView range, which can be operated anywhere through your mobile device!
For more information on these products or to FIND A LOCAL STOCKIST please see the dealer locator on our website - www.luxaflex.co.uk
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