Review Time
We have two battery-operated motorized blinds side by side on our balcony window, supplied by a retailer. The left one is faulty, juddering when closing and sometimes stopping entirely. It was delivered this way and has worsened over time. While both units open smoothly, the technical support team offered patronizing advice about sticky blinds that would resolve with time. After five weeks, it’s clearly a drive issue, and they seem reluctant to engage with the problem. We may need to ask for a full refund. Update: As of 1/12/2025, they have agreed to replace the blind.
I recently purchased a home with a blind that had a broken sidewinder. I called the helpdesk and was quickly connected to someone who took my details and sent a replacement. It was hassle-free, and I experienced some of the best customer service. I'm very satisfied.
We had 4 of these “automatic” blinds fitted and we have seriously regretted it. Not only are they extremely poor quality, being made of flimsy materials but they are also incredibly unreliable. Sometimes they work but more often they don’t. They are battery-powered and each blind takes 12 batteries and,worse still, the batteries run out very quickly. Thinking they would be a useful security measure when on holiday, we had high hopes which were crushed by the discovery that they simply could not be relied upon to work.We would come home from holiday to discover them down when they should be up or vice versa.We have replaced 2 of these Luxaflex blinds with ordinary blinds and are intending to do the same with the remaining 2. I would strongly advise anyone to avoid Luxaflex blinds as they are not only expensive but a source of constant hassle and expense.
We have had luxaflex blinds for many years and have been very pleased with them. Like all products, they occasionally develop little issues after some years, and in this instance I needed some spare parts.I emailed the company and was amazed to receive a remarkably quick reply from Kerry to tell me that she was already posting the spare parts I’d requested out to me that very same day. I am really happy because it will prolong the life of my blinds for several more years.How’s that for great customer service!
This company don’t make blinds as well as they used to, I’m guessing cost cutting measures are affecting the quality of their products.In 2022 I spent over £1300 on one blind, by 2023 it had broke. It then took ages to repair so we had a home made makeshift blind which didn’t really do the job.Fast forward 2 more years and the blind has broke again. So here we go again, wasting time dealing with the return, having to make another make shift blind and having absolutely no faith in the product when it finally gets fixed.I’d expect the 5 year guarantee to start again from the date of repair but I’m guessing that won’t happen. My preferred option would be a full refund but again I’m thinking that will never happen.Cheap blinds for me next time.
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Be inspired by Luxaflex®!
Luxaflex® Window Blinds, Shutters & Awnings are retailed through a network of INDEPENDENT DEALERS AND JOHN LEWIS Department stores, who are able to offer a comprehensive measuring and Installation service on all products.
Our range of window covering products includes innovate Blinds such as Duette, renowned for their energy efficiency, exclusive product ranges such as Pirouette with light filtering floating vanes, Internal Shutters and Awnings – as well as traditional products with a modern twist such as Roller blinds - all with a focus on beauty and durability. Leading the way in motorised control systems is the innovate PowerView range, which can be operated anywhere through your mobile device!
For more information on these products or to FIND A LOCAL STOCKIST please see the dealer locator on our website - www.luxaflex.co.uk
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