Review Time
They say "buy cheap, buy twice"... but you don't expect to be told to buy again when you've supposedly bought a premium, luxury product.
We had five Luxaflex Venetian Blinds fitted - three of them were LiteRise controlled. All 3 of these LiteRise Venetian blinds have now broken. We've had issues with loose LiteRise tabs on these blinds, but now the bottom bars have come off from the blinds causing them to be completely useless.
We've been told that Luxaflex no longer offer repairs and that our only option is to buy replacements! Not even any apologies offered. Very disappointed in the service response and quality of these blinds.
Great materials in the bars and louvers themselves, but you don't expect to be re-buying all your blinds every few years! The high price and premium brand does not fit with the quality and service you receive.
Spent a lot on a design that is completely defective. They are overly heavy, fall down frequently, and the top is nearly impossible to reach for someone with an average-sized arm. I reached out multiple times for assistance, but they were unhelpful. This is totally unacceptable.
I spent a significant amount on a design that turned out to be completely flawed. They are excessively heavy, fall down frequently, and the top is nearly unreachable for anyone with an average-sized arm. My attempts to contact the support team were met with refusal to assist. This level of service is completely unacceptable.
I was initially happy with the motorized blinds until I needed a repair. The response time from the support team was frustratingly slow. They provided links to unhelpful videos and dismissed my inquiry with suggestions to check local dealers. One dealer failed to show up for a scheduled visit, and another stopped responding after sending videos. This level of service is unacceptable for such an expensive product. AVOID.
I have multiple quality products in my home, one of which had broken clips due to wear. After searching unsuccessfully for replacements for my over 10-year-old unit, I reached out for assistance. They responded quickly and generously offered to send replacement parts. I received the clips immediately at no charge. Excellent service! Highly recommend their products.
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Be inspired by Luxaflex®!
Luxaflex® Window Blinds, Shutters & Awnings are retailed through a network of INDEPENDENT DEALERS AND JOHN LEWIS Department stores, who are able to offer a comprehensive measuring and Installation service on all products.
Our range of window covering products includes innovate Blinds such as Duette, renowned for their energy efficiency, exclusive product ranges such as Pirouette with light filtering floating vanes, Internal Shutters and Awnings – as well as traditional products with a modern twist such as Roller blinds - all with a focus on beauty and durability. Leading the way in motorised control systems is the innovate PowerView range, which can be operated anywhere through your mobile device!
For more information on these products or to FIND A LOCAL STOCKIST please see the dealer locator on our website - www.luxaflex.co.uk
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