Review Time
If I could give 0 stars I would! Absolute disgrace of a company. I bought an eSIM for €12 almost a month ago, it didn’t activate and I’ve been writing emails every week to their customer support and I haven’t heard anything back. I’ve gone into multiple lycamobile shops for assistance, and I’ve been met with the rudest response! I’m absolutely disgusted! Please don’t waste your money!!
Update – Warning to OthersAfter a month, I discovered that Lycamobile charged me again for what was clearly a one-time prepaid SIM. No notice, no consent — just a new charge as if I’d subscribed to a recurring plan I never agreed to.I’m a tourist who bought a prepaid card for short-term use. Both my line and my wife’s line were billed again. I emailed support and even the special Trustpilot address — no reply at all.This feels deceptive and unacceptable. Be warned: make sure to disable any auto-renewal immediately or risk being charged again without authorization****************************************** I had a great experience with Lycamobile. The key is to carefully follow the installation and online ID registration steps — once that’s done, everything works smoothly. Good coverage and easy setup overall.
I purchased an eSIM from Lyca Mobile Italy and followed all their steps: registration, providing documents, etc. I even received confirmation emails with Order ID, ICCID and PUK. BUT I did not receive the QR code nor the SM-DP+ address & Activation Code needed to install the eSIM on my iPhone.I’ve emailed, called, and tried every support option available. No response. The online account has no option to download the missing QR details. Customer service is silent. This is unacceptable.I paid for the eSIM, but I have received zero usable product. Lyca Mobile’s instructions say the QR code will be sent, but in practice they haven’t followed through.If you are thinking of buying an eSIM from Lyca Mobile Italy, beware: unless you’re lucky, you may end up paying for a service you can’t use, with no customer support to help you.I demand that Lyca provide my QR code or SM-DP+ / activation code immediately, or refund me without further delay.Update: I finally spoke with customer support, and they informed me that they couldn’t resend the QR details. I will need to purchase the eSIM again. However, they were helpful and submitted a refund request on my behalf. I am now waiting for the refund amount to be returned to my bank account before attempting to buy the eSIM again. I will provide an update once I receive the refund.
*UPDATE: FAKE PUBLIC RESPONSE TO MY REVIEW TO PRETEND THEY WANTED TO HELP. HOWEVER, I EMAILED MULTIPLE TIMES OVER 2 WEEKS AND THEY NEVER GOT BACK TO ME - STILL WAITING FOR MY REFUND*Unfortunately their eSIM doesn't work with my device, they can't send a new QR Code to transfer it to my iPad, so they said I have to go to a store to do a SIM swap. However, all the stores I called in Bologna had guys who can barely communicate and kept saying they'd charge 15€ for a new SIM, which makes this supposedly good offer really crappy. One day fighting against the odds, and still no internet connection.
I purchased a Lycamobile Italy eSIM for €6.99 to use during my vacation. Unfortunately, the internet never worked after activation. I tried to contact customer service, but they were completely unreachable – I spent hours on hold without any response.At some point, my eSIM was even removed and could no longer be activated. I’m now back from my trip and never got to use the eSIM at all.To make matters worse, it’s impossible to retrieve my phone number, which means I can’t log into the website to cancel my subscription. Customer support doesn’t respond and offers no solutions.In short: poor product, awful service. Absolutely not recommended.
At first it caused some trouble to cancel my autorenewal. I was a bit surprised when my card was charged again after 30 days. I only used the eSIM for a holiday and I thought I cheched everything if it was a recurring plan... Unfortunately not.I tried everything in the MyLyca portal.Kim helped me cancel my autorenewal through the chat support. Type "cancel bundle" and "need help" to chat with a person.
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Lycamobile è la SIM prepagata di grande qualità, low cost, con tariffe eccezionali per le chiamate internazionali, restando in contatto con i propri amici e le persone care in tutto il mondo, ovunque si trovino in Africa, America, Asia, Australia o Eur...
