Review Time
if I can give 0 stars I wouldn't hesitate. I absolutely don't recommend this service. I have requested a new SIM and was unable to scan the QR code after activation. As a foreign student, being left without a mobile line or internet for over 48 hours is absolutely unacceptable. I am now trying to buy a differnet sim from another company.SUPER DISAPPOINTEDLACK OF PROFESSIONALISMDONT REPLY TO EMAILSRUDE LIVE AGENTSABSLOUTLEY WORST COMPANY TO EVER EXIST.
I had a problem with purchasing 2 bundles out of an error, but then I called the hotline where JOSE was very attendive and listening, and helping me out with the problem, so for solving the problem, had the best experience with JOSE! Very good customer service.
Very poor service.1. Bought the esims twice because the first one did not work and the CS recommended to buy a new one but still didn’t work.2. Talked to CS and supposed to get refund but nothing has happened until now.3. Emailed them a number of times to get refund for the esims and auto-renewal and very poor response - a) different agents requested different things b) though you already responded, they asked the same questions again. Seems like no system integration and not updated.Not recommend to use this Lyca in Italy ever. Just to get the number worked would take ages
I purchased esim through lycamobile app. They sent me a qr code thru email. I didn't scanned it yet before I submitted the registration process of my personal data. But almost 24hrs I've waited there's no confirmation for my registration. And till now I can't use my esim. It's so frustrating.
Not a reliable company. Be very careful when purchasing a sim card for EU roaming. I purchased a 10gb sim card from a merchant, asking twice to verify it would work with roaming throughout the EU. When I put it in, it did not work. Customer support was not contactable. From my online research, this appears to be the modus operandi of this company (scam on EU roaming & have no customer support). I briefly considered upgrading to a bundle and just soaking another 2x the cost I had already paid, but upon downloading the app and investigating, they make you top up before buying a bundle, but unless you enter a secret "saver" mode by texting saver to 2525, it costs 2x as much. Also, in the fine print, it says that all bundles must be activated in the Netherlands within 2 weeks... This means if you're traveling, you would need to return to the Netherlands to activate it, which means abandoning your trip. Not at all impressed with this company. I am planning to simply accept a while longer before I can get a different SIM card, I fully intend to dispute this card transaction when I can, and I fully intend to report this company to the Dutch Consumer Protection agency at consuwijzer.nl
I chose to use Lycamobile whilst staying temporarily in Italy as I have had excellent experience using them whilst on holiday in the UK. Everything was straightforward until I tried to activate the sim. I phoned customer services several times on different days, with always the same results, I was either cut off, or after 30 minutes of waiting, I hung up. Eventually, on Saturday morning, I got through to JOSE, in the Philippines. He was great and had my problem sorted in no time. So, for now, I am happily using Lyca.
They have one of the worst and slowest customer services I have ever experienced. Contacting them is only possible via email because their hotline is almost always unavailable. For legal issues like mine, there are no alternatives to email since they have no customer care branches around Milan, and they respond after a week to each email requesting a small and silly detail on each reply that could have been clearly mentioned in the first response to my issue. I've been trying to port my number to a new company for over a month and a half now. What a cancerous treatment. Avoid this garbage company at all costs.
The many negative reviews reflect the reality of a company bordering on the fraudulent side. 1) False advertising: They say they offer 4G, but in actual fact they offer LTE, which is not 4G. It’s an older technology, slower and less reliable. They should be transparent about this.2) Their plans are “cryptic” and there’s no clear and detailed information about pricing and options. I have paid €19.99 for a 3-month prepaid plan and I got a message asking me to top up at least €5 to activate my plan. Is this an error or hidden charges?3) I’ve tried to contact support via email several times: no response whatsoever, except an automated message saying we’ll respond ASAP.4) Their App is a joke. It makes one go round in circles trying to find information. The credit card details are saved even though no specific authorisation to do so has been granted by me.Trying to remove the card triggers a warning/threatening message saying the plan may be cancelled. 5) There’s no information anywhere about how to set up a hot spot on a phone. The default settings only provide for mobile data. Requests for information or clarification go unanswered. My advice to anyone considering Lycamobile in Italy is stay away from it, look elsewhere. At this stage they’re not behaving as an honest, reliable and responsible company.
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Lycamobile è la SIM prepagata di grande qualità, low cost, con tariffe eccezionali per le chiamate internazionali, restando in contatto con i propri amici e le persone care in tutto il mondo, ovunque si trovino in Africa, America, Asia, Australia o Eur...
