Review Time
I purchased an eSIM and the QR code sent to me is not working so I cannot activate the SIM. I can’t call and access my profile cause I don’t have my lyca number active. The chat is not working. I also sent an email and nobody answered. I can’t activate the SIM.
I bought a 84-day package (28 x 3) on Lycamobile app value 24 euros. They saved my bank card information.When the package expired, I continued to buy the 168-day package ((28 x 6) value 45 euros.But at the same time, I'm supprise discovered that Lycamobile automatically withdrew 9.99 euros from my account WITHOUT MY PERMISSION. This amount completely did not match any of the packages I had paid.When I complained to Lycamobile's customer service department, they answered evasively and did not resolve the issue, nor did they refund me.After much nagging and many times complaining by mail and phone, they absolutely did not refund me at all!How can I resolve that and recupere my money? Do they do this with their millions of customers or just newbies like me?
iBuy Lyca ESim with plan Itlay Pink €6.99 Online . My payment already processed.and I receive email with e sim scan barcode But when I scan barcode show me barcode no longer valid.this is scam for lyca mobile it .. Refund My €6.99 and don't need your Sim card its totally Scam.
I purchased a Lyca SIM card that I need to use as a mobile hotspot. According to the internet it can be used in this way. This was not true: I was unable to share my internet connection unlike with other operators. I rang the customer service and they said "you cannot use a Lyca Sim as a hotspot all of the time"??? It is only designed to be used in the mobile phone. I will have to buy a new SIM from another operator. Very misleading operator
Italiano: Ho acquistato una e-sim l'8 gennaio 2025. Dopo aver provato a registrarmi 5-6 volte, mi è stato detto che il mio documento di identità non è accettato perché è cartaceo. Mi è stato consigliato di inviarlo via email (non sicuro!!) ma non ho intenzione di farlo. Aggiungo inoltre che Lyca mi ha consigliato di ripetere il processo di registrazione per la settima volta, ma non avevo accesso al mio account. È mio diritto cambiare idea, visto che non mi fido di questa azienda. Voglio un rimborso immediato. English:So I have purchased an e-sim on the 8th Jan 25. After trying to register 5-6 times, I was told my ID is not accepted as it's a paper one. I was advised to send it via email (not secure!!) which I am not doing. It is my right to change my mind as I feel I can't trust this company. I want a refund asap.I should add Lyca advised me to repeat the registration process for the 7th time but I had not access to my account.
This company is a joke. I bought an eSIM. Couldn’t register it despite many attempts. Eventually contacted CS who informed me that the registration from mobile is buggy and recommended to use my laptop. I finally managed to complete registration on my laptop but accidentally deleted my eSIM from my phone in the process so I had to request a new one. I spoke with an agent who told me they would open a request and that I would receive a new QR code in 24 hr. I waited but nothing happened, so I called back to find out that my request was not even in the system! The agent opened a new one. 48 hours later still no sign of my eSIM….
The consultant Malo I spoke to on their English speakers option, quicky grasped the problem I had with purchasing a Silver Lycamobil package and talked me through the process. He was very helpful and polite and spoke english fluently. I was impressef with this service.
I bring my number to lycamobile.i order an esim.as a results I lost my own number.how many times I contact but results not zero it's minus.it so easy QR code not working don't worry buy new ones not working buy another one.buy and buy results zero. customer service good but can't do anything for you.only one advice buy new ones. I lost my number and money but they told me to buy new number 😭
Claim your business profile now and gain access to all features and respond to customer reviews.
Lycamobile è la SIM prepagata di grande qualità, low cost, con tariffe eccezionali per le chiamate internazionali, restando in contatto con i propri amici e le persone care in tutto il mondo, ovunque si trovino in Africa, America, Asia, Australia o Eur...
