Review Time
I got an esim while travelling the USA, on a pay by month basis, no contract. I selected no for autorenewal but was still charged the following month. I contacted customer service to cancel and they got back to me weeks later with a pretty much impossible list of things I needed to do to cancel, or alternatively I can wait 60 days after the sim is inactive and it will automatically cancel. It's an absolute scam, avoid at all costs unless you want to continue paying months after you're finished using your esim.
Update: Lycamobile Italy didn't assist me despite replying to their Trustpilot email.Lycamobile Italia non mi ha assistito nonostante abbia risposto alla loro email su Trustpilot.Ora, la eSIM del mio iPhone non rileva più alcuna rete.Tutto è iniziato con una perdita di segnale inaspettata. Ho chiamato Lycamobile Italia così tante volte per questo problema, che tutto ciò che hanno potuto fare è stato un aggiornamento della rete, che non ha funzionato. Ho dovuto riavviare il telefono ogni volta che succedeva. A volte, 5 volte al giorno, e ora anche il riavvio non funziona. Inizialmente Lycamobile mi ha fatto pensare che il problema fosse il mio iPhone, che è ancora in garanzia. Ho controllato tutto, l'iPhone funziona bene.Ora, non ho più segnale sul mio dispositivo nemmeno dopo il riavvio.Quando ho chiesto loro un'altra eSIM, l'operatore mi ha detto che dovevo andare in un negozio locale e acquistare la SIM fisica o la eSIM e che non potevano aiutarmi.Non affidatevi mai a Lycamobile, il loro servizio clienti è pessimo.Now, my iphone's eSIM no longer detects any networks.It all started with an unexpected loss of signal. I called Lycamobile Italy so many times about this problem that all they could do was update the network, which didn't work. I had to restart my phone every time it happened. Sometimes, five times a day, and now even restarting doesn't work. Initially, Lycamobile made me think the problem was with my iPhone, which is still under warranty. I checked everything, and the iPhone works fine.Now, I no longer have signal on my device, even after restarting.When I asked them for another eSIM, the operator told me I had to go to a local store and buy the physical SIM or eSIM, and that they couldn't help me.Never trust Lycamobile; their customer service is terrible.
I’ve had an absolutely awful experience with Lyca Mobile Italia. I was without my number for over a month, and only after posting a review here I have got some attention. Until then, I was completely ignored.There is no real Italian customer service. It’s incredibly frustrating. I spent weeks sending tons of emails, spent hours on the phone, and ended up buying two different eSIMs based on the incorrect advice from their customer service. To this day, I haven’t received any refund for those.Eventually, I got my number back — but here’s the kicker: even though my plan includes unlimited calls and texts, I’m being charged for every single call, both outgoing and incoming, while I’m abroad. To make it worse, I never signed up for email marketing, but I receive spam emails from Lyca Mobile every single day.Avoid Lyca Mobile at all costs.
Don't waste your time, energy and money on Lyca. I agree with EVERY review posted (one star). They are all rude, unhelpful and unprofessional. I purchased the Lyca 5G 200 €9.99 which included unlimited calls/sms and EU roaming (13gb) however l was unable to text, receive calls/make calls. The only way l could send/receive messages was with wifi, even though my iMessage was not activated and those l was messaging were not using iMessage. I called Lyca after the first day and explained my situation. The consultant was so rude and unhelpful that l asked to speak to a supervisor. Of course the excuse was given to me, the supervisor is in a meeting and will call me back within 24 hours, this did not occur. I called every day thereafter (8 times a day) but never got through. I sent an email and received no response. I continued calling each day, all day until l got through on the 14th day. The consultant was more rude than the first. I requested a full refund but was advised that l could not get one because l had used it for 14 days. What a joke....... l reported the issue on day 2 of purchasing the sim/plan. I paid for a service so l expect that service to be provided, especially the basics of messaging and calls. When l requested the refund l was advised that l would receive a call within 5 business days, it's now 14 business days and have not heard a thing and my plan expires in 2 days. I am now in Malta and am unable to message/call anyone even though they are part of the EU. Lyca also tried to push the problem back onto the store where l purchased the sim/plan (a third party). I was told that as a result from purchasing it from a store and paid cash, l may not be able to get a refund . I argued that this 3rd party is selling a Lyca product and representing Lyca which means Lyca is responsible for any issues that occur. The supervisor tried to deny any responsibility. As l said, and many others have too, don't go with Lyca, it's not worth the headache and the last thing you want to do on holidays is make calls to a telephone company that are miserable, rude, unhelpful and unprofessional. I have always gone with Vodafone in the previous years and NEVER had a problem but someone mentioned Lyca and l thought l would give them a try..... a BIG MISTAKE.....Please don’t think that when Lyca reply on your review and apologise, saying they will look into it, they don’t. They show that they care on the reviews but it’s all show. In actual fact, if the service you paid for worked and if the consultants did their job in the first place there would not be any negative reviews. DON’T go anywhere near them!!!!
Worst experience ever with an esim. Spent one hour trying to register the esim, the website kept on crashing and I was asked a million questions, I had to upload various documents and submit all my personal details in order to just activate the esim. After all this process, the activation code is not working. I have tried to reach the customer service by email, phone and on the website, and I was not able to get in touch with anybody. I would truly not recommend.
My mother travelled to Italy only to find that her internet connection would not work. I have called Lyca 5 times to get the issue resolved but to no avail. Despite requests for a technical person to call me, nobody has. Three separate tickets have been opened and each time they close the ticket claiming the ticket has been resolved when it has not. You end up having to repeat yourself over and over again. Appalling customer service.
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Lycamobile è la SIM prepagata di grande qualità, low cost, con tariffe eccezionali per le chiamate internazionali, restando in contatto con i propri amici e le persone care in tutto il mondo, ovunque si trovino in Africa, America, Asia, Australia o Eur...
