Review Time
Pricing is excellent, data is fine, but voice calls are mostly useless. I am using an e-sim, don't know if that has any bearing. Sounds like the person is talking under water. Complained numerous time, customer service agents are very sweet, but achieve nothing, and emails go unanswered, so bye bye Lyca.
No more Lyca mobile Italy!False informations are given. Ridicolous client support without answers to multiple emails with high priority for activation of monthly plan... Phone calls are answered from Romania, just to entertain client telling to write and email to Rome office where nobody answer after 20 days!!!Bad management in Italy, maybe is better in other countries.The only way out seems to be the switch to another MVNO.Just today after one month wait the promises of 5 operators of call center Lyca from Romania answering to Italian number Lyca client support.They were promising that for my need to portability I have to buy a portin plan of EUR 11,99 and after send of certificate and copy of document via email, I should get return 50% of paid plan and activation of DSB plan for further months .... I told that have no card and want to use the available credit added by cash from Lycamobile shops... But only today I got the (new) answer saying this plan is not possible to activate by available credit but only by card!!!Unbelievable since 6 of October in 8 emails and 10 calls never was told this requirement .... So guys, DON'T Consider to have LYCA for your phone... Alternative company are much better with clear rules and fast feedback from client support (no AI bot like the useless Lia of lyca mobile)
I wasted 8 hours, and after 100 attempts to take a photo of my ID card, film my face counting numbers, they did not register my eSIM card even though they received more data than necessary (Article 6EU GDPR "Lawfulness of processing")I will contact them to refund my money and ensure data protection, data protection. If they do not refund, it is a data protection violation, the excess data is required and I did not receive the service, there are supervisory authorities.
My plan showed "no automatic renewal" in the lycamobile app, however it automatically renewed, same for my girlfriend. Apparently there is an other spot in the app where it says automatical renewal is on, but that is quite hard to find, feels like its planned that way and feels also like a scam. Sent them an email but no response. Its only 8 euros so not the end of the world.
The worst mobile service and network. Bought an esim to work in UK and India. Activated it as required and it never worked in India. No network or Internet. Customer service if you call it that does not respond for hours expecting you to wait on chat while they bid their time to respond. Had to buy another esim by paying more. Atrocious service. Plus on monthly contracts they auto charge without anything clear when you sign up. Avoid this network.
Total incompetence, they automatically set auto renewal on the eSIM. I only used it for a holiday, and as the auto renewal is hidden I didn’t realise. A bit underhand but I take some responsibility The challenge I have I have spent 2 months trying to cancel The AI chat seems to work at first then FreezesLive chat no one answersCan’t download the app in the ukuk Lyca refuse to helpAs the eSIM has been deleted I can’t access the account this wayI emailed with all this to Lyca Italy, asking them to cancel the renewalTwo responsesuse the app😤, (see above)They want to know why I want to cancel the auto renewal before they do. Errrrmmmmm sod off none of your business just stop the auto renewal
Worst experience. Keep away.On my holiday in Italy we needed some internet and I bought esim from Lyca Mobile IT.I was not able to share internet on my phone when I used the Lyca mobil, so I couldn't connect my Ipad to the internet. I tried to call Lyca Mobil support. But after almost 2 hours I hang up. When I send an email to their support yhe answer was I should get their app. But in the app store the app is not awaible for my region. Then when I come home, I saw that it was a plan I have created. I tried to stop the plan. I couldn't login to my account and when I tried to do a reset off my password, the system created a password that include sign I could use. And the support anbswer after several weeks and just for getting more information. After I have reset my paqssword 5-10 times, I then get a password i could use. NEVER AGAIN
This is a scam. The prepaid SIM card was for a month but only worked for 5 days and then they blocked it. Received a message saying they needed more information from me, even though I had provided my passport when I bought it. I can’t get anyone to help me, by phone or email. I ended up buying another SIM card from a competitor. I wasted my money with Lycamobile.UpdateThey waited until my last day in Italy before reaching out, saying they would reinstate the service they were supposed to provide, at a time where I no longer needed it. What a shit show ! I answered that nothing short of a refund would satisfy me. No answer from Lyca, of course.
Claim your business profile now and gain access to all features and respond to customer reviews.
Lycamobile è la SIM prepagata di grande qualità, low cost, con tariffe eccezionali per le chiamate internazionali, restando in contatto con i propri amici e le persone care in tutto il mondo, ovunque si trovino in Africa, America, Asia, Australia o Eur...
healthybenefitsplus.com
drift.com
samsung.in
shop.app
acceleratorkeys.com
trustatrader.com
mobileunlocks.com
keysexperts.com
connect2aryans.com
perfmatters.io
