Review Time
Was on a flight from London to Florence and told we couldn’t land due to ice. Rather than attempting to land elsewhere in Italy, we were sent to all the way to Barcelona without explanation, offloaded at 1.00am and told no hotel would be provided and we had to stay in airport until 6.15am flight out. Clear breach of minimum legal obligations to passengers in event of flight disruptions
Vueling forces customers to pay extra for a seat otherwise it does not let you check in. They say you do not have to pay if you choose random seat selection. Then they say there are no more random seats so you need to pay extra. Its the most shameless way of scamming in public iI have ever experienced.Update: they canceled the flight after first letting everyone wait for five hours. The money I payed for the ticket is still not returned. DO NOT FLY WITH THIS AIRLINE.
This is the worst airline I’ve dealt with no customer service whatsoever I have been trying to claim expenses since September 2023 and have had no response apart from an automated response and requesting more information which I have already sent this company needs to be stopped planes are cramped aswell an not even stocked for refreshments I will never be travelling with them again and am making a formal complaint with the travel obudsman
Really messy system!!!Can’t online check in, which makes the check-in line extremely long. No any signals to guide. After one-hour waiting and asking the staff, we found that the line is for flight cancellation. Many guys had similar issue, we were all confused!!!!!!Our flight was 18:30 but after 19:30 we were informed the cancellation. More than one hour later, we were guided to the Vueling desk and the queue WAS EXTREMELY LONG AGAIN!Two hours later, we were arranged to a really bad and awful hotel. The lady at the desk informed us that we can live in the hotel until our new flight but actually, we can only live one night. NO ONE INFORM US ABOUT IT!!!! OUR LUGGAGE WAS MISSING!!!!We stayed in the airport for more than SEVEN HOURS that day and there was miscommunication at each step. Additionally, because some of us can’t check in online, we run the risk of not having a seat. It is ridiculous! THEY SHOULD SELL AS MANY SEATS AS THEY HAVE!!!!!!!!!! VUELING is too unreliable to choose it any more!
Bike stolen in a non-stop flight from Bilbao to Barcelona 6 month ago, no answers from the company, after hundred of hours of customer service support they offer les than 10% of the value.Thieves! there is no other word for it...
I’ve only recently heard of, or flown with, Vueling twice, once from Lisbon to Barcelona, and the second time from Barcelona to Gatwick. The ticket information, booking process was ok and the flight itself was very pleasant, the cabin crew were friendly, and I quite liked the way disembarking the plane was done in rows of 5, to stop the mad rush you get on nearly all flights. It’s good they came up with a system that makes that better. Now to the one minus point.It may be that the plane I took for my first trip was the exact same plane on the second trip a few days later, but on the first trip, while waiting on the steps to the front door, we had a chance to listen to the Port (Left) Jet Engine. It sounded like a diesel engine, clattering away. An inspector was looking around it for several minutes, putting his hand on the central spinning cone (to see if there’s any vibration I guess), but he then proceeded to pass us on the steps with an angry look on his face, to possibly inform the pilot of something related to this engine ? (I’ve never seen an inspector do that before) I’ve flown probably 60 flights over the years and have never heard a jet engine sound as rough as that in my life. I thought surely we’ll be put on a different plane ? But we weren’t, they made the flight and we all lived to tell the tale.My second flight with Vueling several days later (5/8/23), was also a fairly pleasant process, regarding boarding (this time via a tunnel, so couldn’t hear the engine from outside), in flight experience and disembarking. However this time I was sat next to the front of the port engine, and that too sounded rougher than any engine I ever heard. If I can upload a video here I will.If I book a flight again, I would try to avoid vueling, purely because I’m not sure (in my mind at least) that there’s enough concern regarding the servicing of the plane. I may be wrong, and these noises I’ve never heard before are perfectly normal, but I’d rather choose a different airline on that limited experience.
Why are you being so mean to your customers? On May 16, 2023, my son and his wife flew from Malaga to Barcelona with a company Vueling to transfer to a flight VY 7844. Your company's flight from Malaga didn't leave on time, causing your employees in Barcelona to close the check-in desk early without even checking that there were still passengers flying from Barcelona to Tel-Aviv. As I found out, the plane was waiting for my son and his wife and left without them.It is night now, the airport is closed, and no one can provide my son and his wife with a proper bed for the night.What kind of bestial attitude is this in people in the 21st century? Would you like your son/daughter to be treated this way?
Never use this company - Flight cancellation and payment for hand luggageAfter Vueling canceled our direct flight to Malaga, we finally get our tickets rebooked BUT now with an intermediate landing and a 9 hour trip. The problem is that now it is not possible to buy additional hand luggage unless €50 is paid for both flights, where it was possible to pay €12.5 for the original flight. Tried to get in touch with Vueling on phone go facebook (fb can't help but refers to calling) but this is impossible, as I find it reasonable to bring hand luggage at 12% - there is a non-existent service in this company - CANNOT RECOMMEND THIS COMPANY IN ANY WAY
I have recently had my flight cancelled by vueling which I booked through a local well known travel agents. After booking I then went ahead and booked seats and also purchased extra luggage.i have had an absolute nightmare attempting to contact and speak to anyone at this company regarding a refund. Their website is shambolic and my booking was unaccessible as all my details suddenly became nonexistent. Eventually after two and a half days I managed to speak with a agent who stated they had no record of my booking and she abruptly hung up on me. I can not stress enough how bad this company is and feel the public need to know what difficulties they may encounter when they need to resolve any issues. Do not book with vueling airlines, its not worth the stress!!Two weeks on. Just spoke with another vueling agent who informed me that the seats and extra luggage I paid for are not reimbursable even though they cancelled the flights. They must be making a fortune extorting money from thousands of people. PLEASE DO NOT USE THIS AIRLINE!!
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Vueling Airlines, SA is a Spanish low-cost airline based at El Prat de Llobregat in Greater Barcelona with hubs at Barcelona–El Prat Airport and Leonardo da Vinci–Fiumicino Airport in Rome, Italy.
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