Review Time
I usually do my research but got caught this time - saw a beautiful jumper, lovely patterns, described as 'Fana - vibrant and colourful turtle neck sweater' - it arrived (about 2-3 weeks after I'd ordered it) - it was atrocious, not knitted at all as it looked in the picture - just a nasty synthetic jumper. I asked for a refund - and received this reply:Thanks for your message, and we're sorry to hear that the item did not meet your expectations.I understand you’d like to return your order, which is possible, you’re always free to return it.At the moment returns have to be sent to our warehouse in Asia (stated in our return policy).The cost of returning will be on the expensive side (20-30£]), and because of that, we would like you to offer the following options:Option 1 - 10% refund of the purchase amount + 25% discount codeOption 2 - 50% discount codeWhy this solution?You do not have to pay return cost (expensive)You can donate or resell your current item(s)Not returning is the most environmentally friendly optionReturning packages can take weeks before arrivingPlease let me know which option works best for you and I’ll arrange it right away.Kind regards,Jomaina | Customer support
I wish I had read other reviews for this company before purchasing an animal print jacket. The item I received was not the same as advertised as pattern different, the fit a different style & fastened with large buttons where site photo showed press studs!They accepted no responsibility other than to give discounts for future purchases. Even though the returns policy states if they are at fault they pay the postage to return (which was £17.50) they flatly refused to honour this!They masquerade as a British company with mother & daughter pictures which they clearly are not. I had to settle for a half price refund. STAY CLEAR !!
Poor service. Product looked lovely online. Cheap when arrived material not waterproof as described on website. When enquired about a refund it was 10% refund or 25% off next order despite it not being in line with their refund policy. No thanks..then offered 20% refund and 50% off next purchase. I still don't see that reasonable but it is a loosing battle. I don't know why I didn't come and see reviews first!
Like everyone else giving reviews, the company are fraudulent and should not be allowed to trade. What I received, looked nothing like the item they advertised and was a much lesser quality. They say it is close enough to what they advertise. I disagree but what can I do!!
Do not buy from this company. Their website suggests they are UK based- Bristol but they are in Asia. They market themselves as mother and daughter with loads of false reviews on their website. The products are nothing like the ones advertised and returns are too costly so they rely on people giving up on returns. It has taken me 6 weeks to get my money back in full and that it only because l was able to raise a complaint through PayPal. They seem to have other companies too - all with the same mother & daughter theme.
It’s a SCAM do not order from this company!The company is not based in Bristol and the quality of goods do not match the description on the website.The goods are shipped from China and to return the product is a nightmare as the ask you to pay shipping to China even if the goods are faulty.
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