Review Time
I placed an order with magick on June 28th 2024. Their website said that because of the 30% off sale, there would be delays, so I was patient… too patient unfortunately. Suddenly I realized it was September (2024), it had been 3 months since I placed the order and I never received any shipping info. I emailed their support email and was told there was an “error in the system” but that it was fixed now and that my items would ship in 3-4 weeks. I decided to be patient once more but that didn’t work out well for me. I emailed them another 3 months later (December 2024) saying that I wanted to cancel my order and get a refund, and they completely ignored that email. I emailed them AGAIN just yesterday (January 2025), I was really really frustrated with them and I demanded a refund. I got an email back surprisingly quick, my order was canceled, and they claim they will give me a refund within the next few days. I’m not sure I trust them though, everything about this company is so so sketchy. Not to mention they use a lot of AI art on their promotional images for their website. -1000000/10
DO NOT BUY from this website! I would give this company a zero (0!) if it was available! Based on my experience, I would say they are a scam! I placed an order with them on 3/19/2024, and still have not received it, or the refund I’ve requested countless times!
Don't waste your time.Ordered June 23rd, today is August 7th ans my order is still "unfulfilled". Wrote several emails, about half received a response. Last response on August 1st said it would be shipped but still has not. They ignore requests to cancel and give a refund. Total scam.
BUYER BEWARE. AVOID AT ALL COSTS.0 STARS...You know it's a bad company when they disable comments on their facebook and instagram to prevent people from exposing the truth about the business they're doing. I used to love ordering from Magick.com, but over the last 1.5 years they really went downhill and now it just seems that they are just scamming people or can't handle the orders they are receiving to ship them in a timely manner. I placed my order on June 23 and it's August 6th. Thankfully I placed my order with Klarna and they immediately put a stop on the payments when I thought something fishy was going on and then investigated themselves and refunded me completely. Don't fall for the 30% off ending soon sale. That's how they bait you in. They've been advertising that sale forever. Just go to your local metaphysical shop, Barnes & Noble or even amazon to order your decks because you will not receive anything from Magick.com. I feel like maybe they're on the verge of bankruptcy or going out of business and they're just trying to get as much money as they can before closing their site down.
Please report this company to BBB, FTC, State Attorneys General, any other agency with legal jurisdictional authority, if you've had a similar experience. Let's stop it from happening to others, and help make sure there is accountability and justice.NEGATIVE STARS -- STOLE MY FUNDS‼️The company processed my payment (of over $50) on 23 june 2024; as of 16 july 2024, my order status is still Unfulfilled. The only communication I've received from the company has been marketing. The alleged "flash sale", complete with a countdown timer, is (in my observation of the business since placing my order), simply a pressure tactic -- the sale is ever-present / automatically renewing. I contacted the company for a full, immediate refund. I filed complaint with the Better Business Bureau. Hopefully, the company will do the right thing by fulfilling my refund right away; reviews here have not been encouraging in that context. I do wish I'd have researched the company before ordering. I was (as others were, i gather) feeling rushed and pressured, because of the allegedly expiring 'sale'. I should have known better and done better; i aim to improve my own conduct (eg, reading company reviews before purchase). I hope the individuals who comprise the company will amend their ways and manifest in alignment with Good. Addendum: Filed with BBB early morning 16 july 2024; confirmation from BBB received, Complaint has been forwarded to company. As of end of business 22 july 2024 (5 or 6 business days later), there has been no response from company.Addendum 2: The BBB closed the case on 05 august 2024 because the company chose to ignore the repeated efforts of the BBB (participation is voluntary; the BBB is not a governmental agency). ... The Federal Trade Commission has confirmed report -- please file with them, as they deal more with repeat problems than individual cases. ... The funds on my card are now frozen while the Dispute/Chargeback process goes on. ... Imo, a simple refund is not enough at this time. ... The FTC recommends contacting State Attorney General. (07 august 2024)Addendum 3: TrustPilot sent me an email (14 august 2024) asking me to provide more detailed information to the business that stole my money, at the business's request. The business refused to fulfill/refund the order i placed; refused to respond to me; refused to respond to BBB; may or may not be cooperating with FTC; (my phone wouldn't load the form for State AG, so I'm aiming to find a way to get that done); they may or may not be cooperating with the chargeback process. I've written everything above. Now the business disputes the authenticity of my review??? They have all the relevant details in: the original order they should have simply fulfilled or refunded within 5 days; the email i sent; the repeated correspondence from the BBB; any correspondence from FTC; any correspondence from the card company processing my chargeback. The business is well aware of the authenticity of this case. The theft of my money is certainly real. I've written well enough detail, i feel, for them to know which order this is, unless others had the same experience and filed official complaints with those organizations / agencies ob the same dates. TrustPilot, imo, is a site for prospective customers to gain valuable information regarding a company, and for those with experience with the company to share such; personal information and further order details are available to the company in all the other ways I've mentioned, which the company refused. If the business had been at all concerned with resolving the issue, they had ample opportunity. The company has still not responded to the email i sent. I read TrustPilot's help sections regarding a business flagging a review -- apparently, the business that hasn't cared one iota about my order (other than the funds they stole), nor me, nor the complaints, nor any kind of resolution, does care now about their online image. Please, fellow reviewers, report them to all the places, in all the ways.
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