Review Time
I ordered a tarot deck from them on June 18th, their site says shipping should begin within 3-5 business days but could be longer during their sale. Fast forward to July 10th and the order is still unfulfilled and hasn't even begun the shipping process, so I called to get a refund. The customer service lady was nice, I don't blame her, but she said I should have a refund reflected within a few days and my order cancelled.But no refund happened UNTIL I initiated a dispute and chargeback through my credit card on the 29th of July. Then suddenly on the 30th of July I finally got my refund. Disgusting behavior that they were just going to continue to rip me off until I initiated a chargeback and then they instantly refunded me. Who knows how many other people they've ripped off this way who paid, never received their product, and kept their money.
Magick.com is a scam company. I ordered in April. It's now July 29th and I haven't received any of my order. The customer service reps don't respond, or they flat out lie to you. I had a rep tell me that my package was waiting for me at some bogus post office. So I went to that post office. Guess what? No package was there for me! They have 116 complaints with the bbb against them within the last 6 months AND an "f" rating with the bbb. Avoid this "company" they're a scam!!!
0 stars!! Awful. The first 2 orders I made from Magick.com, no problems. I made 2 new orders at the beginning of June. It is now July 25 and I have yet to receive my orders. I have contacted Magick.com several times via emai. They do not answer their phone. They just keep stringing me along. I ordered through shoppay, which complicates matters. They are not helpful at all and still advertise Magick.com on their site. Do not order from Magick.com. Too many people have not received their orders.
They used to be a great company when they were called Magick Planet. Tried to order from them last year, they refunded the incorrect item without even telling me at first. Then they tried to get me to pay for the correct one, but I said it was their mistake not mine. A month or more after that they finally refunded/cancelled my order.I completely forgot about that incident & ordered from them in April. A whole month later I asked where my items were. They said they were backlogged. I asked 2 weeks later; no response. TWO MONTHS after I placed my order they reached out to say I should have my items in a week or two. THREE MONTHS after placing my order I threatened to sue them. They cancelled & refunded my order almost immediately. Slimy a-holes.
I ordered June 7th, requested a refund a month later. 2 weeks ago they said part of my order was on its way. I received 2 items today. One of them was replaced with one of lesser value. Now I'm waiting on a partial refund and the rest of my items. I have ordered from them for years and never had a problem. I dont know what changed but it is very disappointing. I was happy to support a small company and shipping times could be slow but it was never like this. I wish them well, they lost a customer.
We placed an order in April and never received our product. We called several times and finally spoke with someone who said it will be shipped. This was in May. It is now September and we have yet to receive anything. I truly believe this company is a scam. Do not buy from them. When you call the number they changed the name to costumes.com. same company same rip off artist.
Order Never ShippedCustomer service is unavailable.4 previous orders with slow shipping but reasonable, going back to 2022.July 17, 2024 put in an order. Aug 16 I received a shipping #. The item was never picked up and the tracking # expired after 14 days.Multiple emails with no responseIt appears I just got lucky before and received my items!
Ordered a product, it has been more than a month and I haven't gotten it, I called multiple times, sent emails, etc. No answer. Automatic response from emails say they'll respond within 48 hours, they have not responded in over a month to multiple emails.
This "operation called: 'Magick.com" exists ONLY to get your money and has no merchandize to sell.Once you have clicked, your payments are sent to Magick.com and they deposit your YOUR money in THEIR bank account.You will never get your merchandise because this company HAS NO MERCHANDISE to deliver.It is OUR responsibility, you and me and all the others who fell for this scam, to pass on the TRUTH about this criminal enterprise. We can do our best to protect the future Victims of "Magick.com".
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