Review Time
This company is a scam!! DO NOT PURCHASE from them or you will regret them ripping you off. Have sent over 10 emails, no response in 30 in 3 weeks. I have called numerous times and not once got through to a live person. Have left numerous messages and not one response. DO NOT PURCHASE FROM THEm
Do not order from this garbage business. I placed an order on April 25, have contacted them through email about six or seven times with no response. I’ve also tried calling, but cannot get through. Save yourself the hassle and avoid this business.
Beware. Total scam. I ordered two decks of cards back in late December, 2024. On January 29th, I emailed to ask where they were. I got a reply stating they were behind because of a sale (the sale is still going on in mid-April) and the fires in LA. Customer service also said my products were slated for shipping the week of February 2nd. Of course I said I understood. On February 22nd, I emailed again to ask if there was an update. Nothing. Again on March 15th. No answer. On April 11th, I called. You cannot reach a human, Magick.com says to email them. That's when I gave up.
They definitely deserve no stars. I've ordered for them and they don't respond to emails and you can't get anyone on the phone. I finally got someone on the phone and she said I will be getting an email that my order was cancelled and I would get a refund after I told them I disputed them with my bank. I haven't received any email or refund, I'm not gone worry about it because my bank will be disputed this transaction. Do not order from them they have horrible customer service and are scammers and doesn't handle business professionally at all they don't care about you your time money energy or product. I repeat don't order from this business.
If I could give them a “-10” I would but all centered around their horrible customer service. I have unfortunately placed several orders with them and most have been with one issue or another. The products are actually very good, ranging from average to high quality, whatever your pocketbook can afford but generally less than anywhere else. However, it is worth paying a bit more somewhere else than dealing with them. It takes them weeks to send your stuff or they just don’t send your stuff but charge your credit card anyways. When on the super super rare occasion Isabel replies she is rude! Best advise is don’t buy from this unethical (doesn’t send your products or refund your money) and horrible customer servicecompany.
This website is a scam. I placed an order on April 6, 2025, and to this day I haven't received what I ordered, but they charged my card. I sent them several emails and never received a response. I called the number listed on the website, but it wasn't working. Today I tried again, but to my surprise, the company changed its name. It's no longer Magick.com, it's castspells.com, and now they don't have an email address or phone number to contact them. You just have to fill out a form, which I just did. Let's see how it goes with them now. Please stay away from that website.
I placed an order and never got a confirmation email, updates or anything. I emailed them and left them a voicemail. The phone number apparently has a voicemail set up when they’re not open but it’s the same voice and no one is ever available to talk. They use an ai system for your phone system. It’s a standard male voice, doesn’t even fit the character of the company. Total scam
If I could give no stars, I would. My experience was the same as the last few recent reviewers. I bought something on April 2nd and received no notice of shipping by the promised timeline. I reached out to them and no one responded. I called the phone number on their website and was redirected to a different email. I emailed that one and no one responded. I tried calling back and picked the option that would let me talk to a person a received a notification that the person's inbox is full. This is definitely a scam. I reported it to my bank and to the BBB website. I hope others will find this and not buy from them.
If I could give zero stars I would. I ordered an item March 26 for $85.77 . I called to cancel item and actually got a person on the phone after sending several emails inquiring about order. I was told I woujd get my refund with a week and that warehouse was backed up. No refund, no response to numerous follow up phone calls and emails. . Bad company. Don’t do business with them. They are scammers and crooks .
I’ve been ordering from Magick.com for 3 years without problems until now. I ordered three items (because they were on sale) on 2/27/25. One month, two emails and a phone call later I have nothing. Silly me placed another order on 3/17/25 (again, because of massive sale) and 9 days later the order is still pending… but my money ain’t pending!!! They got paid immediately!!! It’s time to find a new one online metaphysical retailer.
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