magick.com

1.2
1.2 Based on 200 reviews

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Average Rating

1.2

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5

200 Reviews

5 Star
2%
4 Star
1%
3 Star
0%
2 Star
1%
1 Star
95%

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Lorinda Brooks
How are they in business

How are they in business Ordered over 2 months ago and received nothing No email, no cancellation Order is just sitting there not even processed Emailed- no responseThey’ve turned off their comments on their socials…. Obvi cuz they know ppl aren’t happyYou’ll have to resort to filing a dispute with your bank. Smh - do better or just go out of business already instead of taking ppl money

1
Date of experience: Mar 07, 2025
Amanda
This company is horrible

This company is horrible! They had no problem taking my money, but I never received my items and got no response to my email or message. I filed a charge back with my credit card company. There's a reason the website offers "deals". Whoever runs this site is cashing in and committing a massive fraud scheme. I hope they get busted by law enforcement. Certainly karma will work it out.

1
Date of experience: Mar 06, 2025
itang
I would give them 0 stars if that was…

I would give them 0 stars if that was an option. Took exactly 2 months for my very small order to ship. While waiting I tried to inquire (after the 1st month) and upon receiving no response I followed up to cancel my order. No response from them except to tell my order shipped (again, 2 months exactly from when I ordered). I will try to get a return on this but I will never order from them ever again. All the other negative reviews are correct!!!

1
Date of experience: Mar 05, 2025
Shaun Turner
Horrible customer service

Wouldn't recommend this company. I placed my order 2 weeks ago and. I emailed asking for the status of my order and they said I would be out soon. I requested a cancelation and they stop communicating and I called today and the answer was the system has been down for a day and a half, and is nothing we can do now. You can call back Monday to see what can we do....... This is absolutely horrible customer service. Seems they always have excuses for everything but not to take your money.

1
Date of experience: Feb 27, 2025
Mavis Lewis
I wish I would have took time to review…

I wish I would have took time to review this store. I placed one order on the 2nd of Feb and an other order on the 4th of Feb. When I called two weeks ago they told me it was delayed due to the California fires. I understand and felt empathy for them. However, after looking them up I see that this is an on going issue before the fires. I called them yesterday, the woman on the phone once again said that they are extremely delayed and I should see movement within next week or sooner. I’m waiting to see but if not, I’m going to cancel.

1
Date of experience: Feb 25, 2025
Jade Price
Beware Scam- I Finally Got My Money Back

I placed an order on December 26, 2024, and experienced significant delays and inaccurate information. Despite the website marking my order as 'Fulfilled' and receiving a shipping confirmation, the tracking showed little movement. Customer service gave me conflicting information and even denied me a refund! To resolve this, I documented everything, sent a formal email outlining the issues and demanding a refund, and was prepared to file complaints with the FTC and BBB. After taking these actions, I finally received a refund on Feb 23rd without any apologies. I never received the package that I ordered in Dec because it was never shipped! I would NEVER do business with them again.

1
Date of experience: Feb 24, 2025
Gertrude
If I could give zero stars....

I placed an order in February and started calling them in March looking for delivery. Like most, I did get an email saying the order is being processed, weeks went on and still not received. Called several more times, and the last time I asked for a refund. They gave me a confirmation number but never received a refund. Called again with no success. Contacted BBB and they contacted them with no response and it was kicked back to me. At this point, I make it a ritual to call them occasionally. How can they ever stay in business, let alone look at themselves in the mirror?

1
Date of experience: Feb 24, 2025
Shane R.
Please don't buy from Magick.com

Please, do not try and buy anything from this seller!I tried to order a deck of cards but all the links for the confirmation e-mail were dead, and all my attempts to contact them have been ignored. It was a small order so I'm thankful I didn't spend more.

1
Date of experience: Feb 23, 2025
Unresponsive & Slow—Avoid!

Terrible customer service. I placed an order two weeks ago, and it still hasn't shipped. The status hasn’t changed ("we've received your order"), and despite reaching out twice, I’ve received no response. Completely unprofessional—avoid this company if you expect basic communication and timely shipping.

1
Date of experience: Feb 22, 2025
Adel
Complete lack of communication…

Complete lack of communication (unanswered customer service emails and phone calls), order never shipped. Finally had to cancel the order via disputing through my credit card. Unbelievable. Avoid this company at all costs.

1
Date of experience: Feb 21, 2025

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