Review Time
In 2020 I placed a couple of orders with this company and all went well. However, at the end of January 2024 I placed another order and I still haven't received it. Customer service did reply, to tell me that it would be shipped out in the next day or so, but it hasn't. We are now going into week 3. I am so disappointed by this. I was also shocked to see the endless complaints on the Better business bureaus website from other people who have not received their orders after waiting MONTHS, so obviously their lack of order fulfillment has NOTHING to do with the LA fires! **The only recourse for all of us** is to FILE A COMPLAINT WITH YOUR STATES ATTORNEY GENERAL's OFFICE right away! I think that this is the only way that they will be held accountable and how we will be refunded. Forget the BBB, because the business won't respond to them. I will never try to order from this company again. FYI- I was given the excuse of the recent LA wildfires for the delay, and if this were truly the case I would understand. However, mail has continued there and I think that it's shameful for this company to ever use this as an excuse to further manipulate and delay orders. FYI- their address on the BBB is for a mailbox at the UPS store! DO NOT ORDER FROM THEM!!!
ordered on 1/7/25 and only responded to me after my 3rd email to them that due to the LA fires they were backed up. I gave them the benefit of a doubt but yet to receive anything. Requested refund and havent heard back. Dont waste your money with this company
I ordered just after the holidays and here it is Jan 23 and it hasn't even been fulfilled. Sent them a 2nd email saying to cancel and refund my money and still no response except for an automated B.S. I'd give them a -10 if I could. They are nothing but trash, liars and thieves. DO GIVE THEM ANY MONEY!!! They're a waste of time and con artists. F*@k THEM!
Update: No update lol and still no order. However, i did report them to the TrustedSite emblem(green checkmark) that's at the bottom of the site. I will report until something happens. I hope you all do too.The sad part is... I've placed maybe 3-4 orders over the past year or so and had zero problems. However, the order I placed on January 24th has yet to be fulfilled and shipped to me. I emailed them and received an email saying they're behind because the LA fires caused them to stop shipments. That was the second week of February. Since, I've emailed 3 times with no answer, called and received no answer or call back. To top it off, they've revamped the website and accounts and now it shows NO ORDERS!!!!!!!!!
I placed an order 18 days ago and when I checked the site, it hasn't even been shipped. On the "contact us" page, it says it takes them something like 3 to 14 days to answer an email, but goes on to warn that if they don't respond to you in said time frame do NOT send them another email because that will make it take even longer for them to respond. It was worded in such a way that it sounded like a threat. Apparently, you can call them between noon and four, Pacific time, but, really? I will come back here and update if I miraculously get good service from this point on, but I wish I had checked this site for reviews before I ordered from them.
On January 21st I ordered two sets of candle holders. On February 12th I finally receive an email that my order had shipped but alas it is February 27th and I have still not received my order. I again sent emails I also tried calling the number listed on the website and was unable to get through. Unfortunately I will Have to write this experience as a loss without resolution. I was really excited to have this company as my metaphysical go to, but sadly it won't be. Good luck with this storeBluumeenieUPDATE: As of March 14th I still haven't received any replies to emails and they purge the phone lines so no voice mail either. 😑
I placed my initial order on January 29,2025. I had still not received it by February 11, contacted the team via email and they said they had been delayed by California wildfires. I believed them, and then got notified that my order shipped on February 21. By March 6, I still had not received my order and reached out again. No response and also my order status disappeared from the website along with my account. Completely wiped. Still no response as of today, March 28. I have also looked online at reviews now and see many people have experienced this exact same issue. DO NOT ORDER!!!! Apparently they also used to be “Magick Planet” and rebranded as magick.com now, possibly because of similar issues and maybe being shut down for bad business practices before. Definitely something fishy going on and needs to be investigated.
I don't normally leave negative reviews, but I felt like I should warn other buyers - especially after seeing other folks' experiences with Magick. They hook you with a bunch of novel items that are hard to find, but they don't deliver or respond. I placed an order Jan 16, 2025, it is now March 13. At the time I placed the order, the website said there might be a wait of up to 2 weeks for processing as they had a higher volume of orders than normal. I inquired about the status of my order via email in mid/late February -- I try to be understanding with this type of thing. I received no response. At this point, I have opened a dispute via Afterpay, it has been over 15 days since the dispute was opened, and Magick has yet to respond or issue a refund. When I opened the Afterpay dispute, Magick's website had been down for multiple days. I checked their website again today, and it's back up, but there is now a notice that after upgrading their website customers need to create new accounts and that orders could not be synced over with accounts. At this point, I have already had to buy most of the items from other vendors as some were gifts. Waste of time and money, do not recommend.
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