Name: martigo.at
Telephone: 000000000
Rating: 3.7

Brenda Guest

Prompt and Excellent Support

The customer support team helped me with the ticket refund process. Their quick responses and active involvement throughout the process were incredibly helpful.

Date of experience: Jul 17, 2025

Ashley Guest

10 months ago

Dianna was very helpful with our ticket…

Dianna was very helpful with our ticket change. We were in a really stressful situation but we could count on her helping us take some stress off us. Highly recommend!!

Date of experience: Jul 14, 2025

Patty Taylor Guest

10 months ago

Extremely helpful and gave prompt…

Extremely helpful and gave prompt response to my request. Dianna personally put in the time and effort to resolve my query very promptly. Thank you for a wonderful service

Date of experience: Jul 13, 2025

Billy Hughes Guest

10 months ago

Made a changed and Mr Nazım fixed it…

Made a changed and Mr Nazım fixed it directly. Very good support

Date of experience: Jul 03, 2025

Alice Adams Guest

10 months ago

Had spike in ticket price by 200%, customer service hung up without answer

Unbelievable. I was booking a ticket and the site glitched, removed the DOB field for the second passenger. When I refreshed, the price jumped from $4920 to over $10,000.I called their support and they said they’d check and then hung up. Called again just in case they have miss hung up, the moment I mentioned the ticket, they hung up again. This is not just unprofessional. It feels like a scam.Will be reporting this company to consumer protection.

Date of experience: Jun 29, 2025

RC90 Guest

10 months ago

This is the worst "service" provider I…

This is the worst "service" provider I have ever used. DO NOT use them unless you want to get scammed, ignored and made feel stupid overall. They were no help when the airline refused to board me. They were no help in getting any refund back for a flight not taken (which is, by the way, illegal). They were not responding the ‘free phone number’ provided in case of emergency. When I finally got to them via EMAIL they suggested I rebook flights for 900€ although I had already paid 700€ for them! Then hey, a few weeks later surprise! The number they never responded to (I was hung up on TWICE after waiting 15 minutes) isn’t free, and I had to pay 100€ extra. AVOID AT ALL COSTS.

Date of experience: Jun 29, 2025

PK49 Guest

10 months ago

Cok iyi bur beyfendi bize cok yardimci…

Cok iyi bur beyfendi bize cok yardimci oldu muhamed abi bey cok iyi

Date of experience: Jun 25, 2025

Garth Bell Guest

10 months ago

Quick assistance with special request

I contacted martiGO helpdesk with my special request, and the same day it was already resolved. Thank you Leo!

Date of experience: Jun 24, 2025

MM Guest

10 months ago

Cancelled Flight fully refunded…

I cancelled my flight because of the unrest in a region and MartiGo was kind enough to follow through with the airline to see my if I could get full refund. Which I eventually did. Customer service was reachable. Thank you Huriye. She was responsive on the WhatsApp communication.

Date of experience: Jun 24, 2025

Robin Ross Guest

10 months ago

I talked with bryan and he was very…

I talked with bryan and he was very helpful even though we had a little misunderstanding about the tickets. After 10 minutes all my questions been answerd and we found a solution for the problem.