Review Time
I wrote MartiGo because I needed my bill for my insurance. Leo immediately wrote back and I got it on my email, I nedded him again, and he wrote back very quick again. He seems very friendly and kind. As I booked my ticket from Tükey to Denmark I had no problems booking it on the internet, but it was written in Tükey, it could have been nice to get the ticket in english😉😊of course it's good for the türkie people, but perhaps it could come in both languages🤗All the best to you all😊
Muhammed has provided me one of the best possible customer experiences. He was able to understand and check everything so quickly and has made it perfectly easy to change my flight. I honestly didn’t think the service could be so good - thank you very much once again!
Excellent Support with Ticket ChangesI had a great experience with the team—Bryan, Aljohn, and Dianna were exceptionally helpful in assisting me with some ticket changes. They were responsive, patient, and made the whole process smooth and stress-free. Their support was truly appreciated, and I’m very satisfied with the service I received.Highly recommend their customer service!
[Edit : I finally got my money back, the process was so long thoug]In April 2025, I booked a flight with Ajet from Almaty to Paris through Martigo, scheduled for 29 April. The flight was cancelled in January, and although Ajet notified Martigo, I was never informed by them directly. I only learned of the cancellation through Ajet.After weeks of emails and WhatsApp messages, Martigo offered a new itinerary, which I confirmed multiple times. On 16 April, I received what appeared to be a final ticket. On 29 April, I arrived at the airport at 5:00 a.m., only to discover that the flight no longer existed. Airport staff confirmed it had been cancelled long ago.I tried to contact Martigo dozens of times between 5:00 and 9:30 a.m. by email, WhatsApp, and phone. No one answered. Calls were either blocked, redirected, or ended with empty promises of a call-back. No help was provided, and I was left stranded with no viable options.I was finally forced to buy a last-minute ticket to London for 493,433 KZT (over €1000) — the only available same-day flight. Since then, Martigo has completely ignored my reimbursement request, despite their clear failure to communicate or assist.This was not just poor service — it was complete abandonment. I strongly advise others to avoid this platform. They may be cheaper at first glance, but when problems arise, you are on your own.
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