Review Time
SRI GOMBAK MAYBANK ...have repeatedly experienced slow and inefficient service at this Maybank branch, and today was no exception. I arrived at 10:55 a.m. for a simple transaction, yet I was left waiting for nearly an hour despite the branch not being crowded. The queue management seems poorly handled, and the overall service efficiency is frustratingly low.This isn't an isolated incident—every visit here feels unnecessarily time-consuming. If it's a staffing issue or a lack of operational efficiency, Maybank needs to address it urgently. Customers shouldn’t have to waste this much time for basic banking services.Unless improvements are made, I’ll have to consider using a different branch or banking alternative. Highly disappointed with the service here.
The worst bank in Malaysia—zero trust for customers, and long queues every time you visit for even the most basic issues. The service is slow, and their processes are inefficient. For foreigners, the experience is even worse, as they face additional complications, language barriers. It's a frustrating and exhausting ordeal, making it hard to trust or rely on their services.
Recently i had a very bad experience in one of your branch in Setia Tropika. I was there today @ 9am , after sending my kids to school i dropped by just to bank in some cash via CDM. Unfortunately cash jammed even though it was only for 82 notes of RM 100. I panicked as i was rushing to get ready & get back to work. I waited till 9.30am just to get into the bank despite the fact i was in a rush. I went into the bank at 9.30am. I met a lady at CS counter, without a smile its fine, told her what happened. She told me she will check and initially suggested to wait for 5 mins as the money could be in after sometime. I reconfirmed with her as the incident happened around 9.16 am and i don't think i would want to wait longer . Looking at my dissatisfaction, she suggested me to lodge a complaint. I said fine, she gave me a form & without assisting which columns to fill as i went to maybank before normally they let us know which columns to fill. As i was already rushing i went upstairs. My number was 8003 & running number 8001 at counter 7. I was so nervous as i wasnt dress for a bank & i had a work report to submit. Told myself its fine since just another person to go. UNFORTUNATELY, there was a police officer in uniform who came in & one of your officer at the counter asked him something and told him to enter counter 7 after the 1st customer with 8001 number left. KINDLY TAKE NOTE HE WASNT IN THE QUEUE. Again, i calmed myself down thinking it wont be long. Another counter outside called for customer with 8002, so i continued waiting. When it comes to my turn, the officer at the counter 3 told me he cant assist and i need to wait to be assisted by the officer at counter 7. I was already upset as i was running late to submit my work report. I didn't think the process will be this long just get the report done for MY MONEY that jammed in your machine. So i waited outside the room, but couldn't control my tears as other customers who came in after me with number 8006 ,8007 were called & attended at the other counters while i had to continue waiting. After some time, the police officer came out & i went in.I broke down once i am inside as the officer asked me why the form not filled & asked me to do so. Yes, it shouldn't have happened but i did break down as the events that been taking place from morning & unexpected visit in the bank was overwhelming. I calmed myself down again and filled up the form. Once completed , the officer in counter 7 told me it will take 3 working days. I was shocked. I needed the money that's why i banked in. Then i asked if i could get a report or anything to proof that my complaint is lodged , to my surprise he said nothing as he can ONLY key in my details AFTER he does all his work that pending. Regardless the money wont come in immediately according to him. I wasn't happy and told him this is an urgent case, why not attend to it immediately,he said he cant and asked me if i would like to see his superior. I said yes. A lady came as Assistant Branch Manager and she told me the same, the officer has many pending tasks and mine will be done after,maybe she will ask other officers to attend to it. Again, maybe ! HERE ARE SOME POINTS I WOULD LIKE TO ADDRESS :1. My money jammed in your CDM , if its outsource or not,it isn't my problem, its for you to rectify the problem not throwing it to me. NO OFFICER was there to reassure me that this would be solved and taken as an urgent case. All the officers were speaking about processes. WHY WAS THE POLICE OFFICER UNIFORM ALLOWED IN WITHOUT A NUMBER? Where was the process then? Are we a normal customer that our urgency isn't as important as someone with such title/ rank in the society? Despite numbering system, those who came after me attended 1st while i need to wait for someone not even in the queue?2. How can an officer tell a customer he has other pending work so he would only attend to my case after he settle others? Be mindful, i wasn't there as planned, my money jammed in your CDM.It wasn't my fault in the first place. 3. I was informed it will take 3 days and when i asked if saturday & sunday not included? He told me yes,i need to wait. But when i called the customer service she said if its reported now, by tomorrow noon this can be rectified & sunday evening i could receive the money. Please tell me , which is the right info? As an officer in the branch, cant he assist me the same for me to receive the money by Sunday too? 4. Its the month of Ramadhan, is this the right way to treat your customer? Yes, i might not be a big shot but again please treat ALL the customers equally. DO NOT BELITTLE any of us.The worst customer service ever!!!!!!
Had an account with Maybank for 18 months now. So many problems, and so much time wasted resolving them. Literally, the worst bank I have ever had an account with, and I have lived in many countries, so have a lot to compare them with. Unfortunately, my employer only allows my colleagues and I to have our salaries paid into Maybank, otherwise I would not touch them with a 50 ft barge pole.
Someone else signed up for an account with Maybank and either the Maybank people wrote in the wrong email address, or accidentally gave the wrong one because I'm now getting all of her Maybank emails and notifications.I have alerted Maybank of this security breach since 5th December 2024 and I'm still receiving these emails. They have "However, we have once again reminded the respective department on the issue arise accordingly." but it's been 2 months and nothing has been done.Maybank clearly gives no shit about your security :)
Maybank service is absolutely horrendous. I went to Maybank branch to open an account because the bundle promotion must be open at a branch. I went to the flagship branch at Battety Road and they turned me down Cz I need to bring my physical ID. They do not accept the Singpass ID. I went home to pick up my ID and rushed down again but I must admit I went there slightly late due to work. The branch closes at 6.30 and I reached at 6.20pm. The customer service had to go fromCounter to counter to the financial advisors sitting at the booths to assist me. Every one turned her down and she was so apologetic. The lady financial advisor spoke to me to tell me they cannot assist me Cz the system is closed. Effectively they took 10 mins to turn down the customer service. I was so frustrated Cz I made 2 attempts to open an account, instead of helping to delight the customer, they pushed it to each other and turned me down. The service is atrocious and I was totally disappointed being a potential customer.
In 3 months time, I had experience the worst banking services from Maybank, 1. I was offered a credit card, and promised to be approved with 14 days, I waited for a month until I called to verify, informed me that due to system down, the approval was delay, I took a day off just to visit the branch for cc collection, after 90 mins, they inform me that the cc were missing, 6 hours later, they called me up saying that cc sent to the wrong branch2. Overseas banking experience system issue, while we urgently need to transfer money to pay for my Father's surgery, our account block after few attempt, contacted the customer service for 4 hours with no one picking up the phone, no response for 90 mins online support waiting, email no respond as well while our father is waiting at the hospital3. I suspected a scam done on my account previously and I took me forever to contact the emergency line, no one pick up until I gave up on the reporting after 24 hours of waiting and verify no transaction made to my accountThere are many more experience I had with Maybank, I leave with no choice bcoz my employer prefer Maybank for payroll purpose. I will not recommend anyone to Maybank Berhad
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