Review Time
We have just come back from Manchester after a busy sunny day, we visited the beloved Eithad Stadium and had a tour at 2.30pm. We had our bags checked thoroughly, ataff were very clear about our next steps before the tour. When it began we were introduced to Andy our guide, great guy, very informative, passionate about the club and full of interesting facts. (There was another guy but I apologise I cannot remember his name)The tour was great, we enjoyed it a lot, annoyed with a few "hoggers" who only cared about getting their photos rather than to take it in turns, but this is not a reflection on the tour guides just be wary that even adults haven't learnt to share.Also in the shop we had to queue for a while until a staff member reluctantly came over to serve, one member of staff was already taking a substantial payment from a customer in front of me and taking his time with him, as he should, but no help from other staff until a queue built up.The stadium was extremely clean everywhere we went, staff were polite and smiling. Cost was accurate and acceptable, would recommend to any fans, or otherwise, to see the history and the stadium in all its glory. Thank you for making our day enjoyable and my sons 16th birthday present very special.
We visited the stadium and had the guided tour with Ray & Elaine.Had my 8 year old son with me who is a massive City fan. Ray made it all the more special for him and the other children, that were on the tour, by making it all about them and letting them take part throughout the tour at various times. The highlight for me was when Ray put the music and they came down the stairs from the dressing room like true Premier League players. A great day out - even my other son who is a Liverpool supporter enjoyed it. Thank you to all the staff on the day everyone was friendly and helpful and a special thank you to Ray.
We arrived at a busy Manchester City store 20/05/2023.we wanted a shirt printed with a players name so we paid for the item and joined a large queue, after waiting 35mins and getting nowhere we began to talk in the crowd with other customers. A gentleman further along the queue had been waiting 45mins and the person before him needed 10 shirts printed. We could see that all of the pressing stations were very slow and not all were manned. It was very hot and not much air conditioning, I decided to leave the queue after 40 mins and complained rather heatedly to someone who said they were in charge. She told me that they were going as fast as they could but I pointed out to her that at least two of the presses where unmanned, I was told they were on a break! there were a lot of staff behind the tills not doing anything. Had I been told I would have to wait at least one hour I definitely would not have purchased the lettering.You would assume that on a busy Saturday and days after the new kit was released that the service for these very expensive items would be excellent but sadly it wasn't. I now have to return midweek to complete my order.
Have been a season ticket holder since 1974 and the ticket office is worse now than ever. Spent 2 hours as ambulant supporter on the phone waiting then when it was my turn they cut me off. Son took us to the ticket office instead only to see one window open the other 9 shut and a big queue waiting in the wind and rain so we went home. Also been to the ticket office in the shop only to be met with a massive queue and only one person dealing with fans. A club as big as we are it's an absolute disgrace how us fans are treated and after the Brentford ticket fiasco something needs to be done with the ticket office and phone line as its become a joke. now 2 years later ticket office worse now than ever and can't get through by phone or email what is going on
For Christmas we bought our nephew a stadium tour at the Etihad on Sat 6th May, 1pm when booking this city had the Leeds game on Sunday which with work we couldn’t go to, before the tour date the Leeds game gets moved to the Saturday so now we couldn’t use the grounds official parking. On the day we found a small car park not far from the ground, went to the city store and was told we missed our tour which started at 11pm instead of 1pm but we were not notified my phone or email about these changes, and was told we wasn’t allowed to go on the 1pm tour because we didn’t have tickets and was not allowed to purchase tickets on the day because we may be Leeds supporters, Joke!(12 year old boy in full city kit) was able to jump on the tour that left before we got there but missed seeing the start so basically got a walk around the pitch. the tour guide was great not his fault, but then immediately after the tour my pregnant girlfriend needed the toilet and they wouldn’t let us or my partner walk back inside to use it, and at the outside drinking area staff wouldn’t let us use those toilet because we didn’t have tickets and couldn’t purchase them earlier when we asked. After we went back to the car to see the car trapped in the car park. Had to wait until 6pm to be able to drive home. Absolute sham of an experience, very disappointed young fan and disgusting treatment to a pregnant woman!
The Access team are all very helpful. Adam is brilliant he is always ready to help. The whole team are very helpful and caring. I am a disabled surporter and i need a lot of help and they are always there to help me. Thanks to you all.The buggy is a great help and the gents 3 Ians' Ronnie David, moke Mike.and lynn aĺl who work on them are very helpful and friendly nothing is to much trouble they are always there to get a helping hand. Thank you all
I’m absolutely disgusted with MCFC. I first wrote in September 2022 to ask if I could possibly get a signed photo PF Erling Haaland for my grandson for Christmas. Emails were confirmed and I sent my address for it to be sent too as I wanted to hand it to him on Christmas Day. Nothing arrived!! I then thought I’d try got his 9 birthday in January. Again email was confirmed but nothing arrived. A friend then posted on MCFC twitter also the Manager and Earling himself. Can you believe still nothing I’m absolutely disgusted what a dreadful way to run a club.
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