Review Time
Absolutely disgusting service from the on line store ordered 11th November and after numerous phone calls and e mails and asking to speak to a manager no response. Man City top finally arrived but not as ordered with player name and number again phoned again no response to my request you've had my money but I have not got what I ordered. Disgusting and disgraceful 😤
Ordered 27th November for my dads Xmas present, I’m still waiting now 8th of Jan.I paid 8 pounds for shipping 1 shirt within Europe and I just assumed naturally it would be tracked post, not DHL or anything, I mean Royal Mail tracked... i mean it’s ONE shirt in large, not a giant box.Anyway just because Xmas I asked if they had a tracking number to take to my post office and was told there isn’t one. I had to wait until x date then come back.I’ve been told at least THREE times now to wait an extra 7-10 days, asked THREE times to confirm my address, and now they just aren’t replying to my emails.I have reached the date now that they asked me to wait until and I guess they can’t ask me again to wait 10 more days, so why bother for a forth time... they just don’t answer me.
Dreadful company. Sent me a Christmas jumper with Villa written all over it. Now won’t issue a refund unless I take it to the post office, arrange recorded delivery back at my own expense which I can’t do because we’re in lockdown. I’ve sent the photos that the item is faulty ie not a Man City jumper at all. So upset by the whole thing. Nothing to give my son and no refund either. Don’t order from these cowboys.
Wish I could put a 0 rating. Very unhappy revived my order for it to be damaged? And had a stain on it, was offered to return it I would have to pay for return fees and then to be told that it takes another 2 weeks after this to receive it back or new item? Just a joke really when it was an Xmas gift emailed the shop they told me they would give me 15% refund ??? Is that a joke? Such an insult to something that isn’t my fault? And then also was offered free postage on my order ended up paying for postage aswell waiting for them to get bakc to me this has been ongoing about 2 weeks Bad customer service I will never ever order from here again would just still to JD or sports direct in future. Avoid at all costs.
If I could leave a minus rating I would. I've ordered Xmas presents for my husband a life time supporter of this club. He has been shielding since March due to a heart condition. I ordered my goods on the 27/11/20 with an expected delivery dates of 2/12 and 9/12. Just been through to the Call Centre and all goods are out of stock with the exception of a Mug. I asked why they were taking orders on goods they know they can't deliver on before Xmas and got cut off since that is a question they couldn't answer. This is appalling. City are a very rich club and will be making thousands on our money while we wait for our goods. If there is a city Santa, would you deliver on time. At the moment I am feeling like a Mug for thinking there service would match other smaller and larger retailers.
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