mearsgroup.co.uk

1.4
1.4 Based on 255 reviews

Mears is one of the UK’s leading housing solutions providers to both the public and private sector. With more than 5,400 employees, we work with clients to help develop, fund and implement innovative housing solutions. We are the largest provider of repa...

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Average Rating

1.4

/
5

255 Reviews

5 Star
8%
4 Star
0%
3 Star
0%
2 Star
1%
1 Star
90%

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Noam
The most dishonest company

It is the most dishonest and incompetent company that I have come across. I have been trying to get them to evict their tenant from 2017. They refused to support the tenant and have gone against our agreement. They use their power to slow everything down and leave you in a mess financially.Make sure you do your due diligence, as they are notorious for having a high staff turnover who are experts at covering up their mismanagement.They only care about how much money they can acquire and will lead you down the garden path and drain you of your resources, just to avoid the work that they have to do. Do not use this company, as they will leave you with a property in total disrepair and they will confuse even your legal team with their lack of moral standards.

1
Date of experience: Dec 15, 2022
Jeb Sanders
Despicable service

I am appalled by the recent service of Mears Group and very very disappointed . I had a faulty alarm in the passage way of my flat called havering out of hours Reece came promptly and was friendly replaced the Alan with a new one but did things quickly seems to me they overwork their engineers as as soon as he left the new slam was faulty I called havering again they told me o must wait 4 hours and they never showed up so from 6 to 5 in the morning the alarm went off you could only stop the Alan in you stand under it then it will go off again . The engineer still did not come out so at 5.09 I called havering out of hours they told me Reece had too many jobs and was tired according to the manager for Mears . They said they will now send an engineer at 8.am . This has caused me emotionally distress and I would no longer recommend them as some one should have had a curtsy to call me not me keep calling havering

1
Date of experience: Dec 03, 2022
Tony Wilson
Great service…

Great service phoned on the Thursday engineer came the next day and fixed the problem. I was kept informed as to when Nigel would arrive and received a txt to say he would be here in the next 30 mins which he was. Very happy with the friendly service from receptionist to engineer

5
Date of experience: Dec 02, 2022
Carlile Smith
INCOMPETENT COMPANY

INCOMPETENT COMPANYThey are inadequate to offer the simplest service. Endless damages to the property. They lie and are deceitful. Management is in total chaos with no communication, to say the least.You are better off asking the local council to provide a different contractor. This will save you from physical and mental harm.Truly disappointed as tried so hard to work with them but they terribly failed.Even gave them feedback to help them. But their way of thinking is beyond sanity.I hope the local council read these reviews and listens to the tenants voice of displeased.

1
Date of experience: Dec 01, 2022
Deborah Price
Endangering customers' lives

We have had a leak in our flat for a month, Mears has not sorted it. The electrical circuit has stopped working and we feel unsafe in our house. Mears Group will still not fix the issue. Dangerous company to work with.

1
Date of experience: Nov 29, 2022
Gertie Brooks
again failed to arrive for appointment…plus disastrous work just left

again failed to arrive for appointment this company should be , closed down they have inexperienced staff , work done by unqualified workers left very dangerous wiring in my shower room terminal blocks used on mains cable to pump and left laying on floor so water leaks to floor from above flat and luckily trip blows otherwise could have been dangerous incident i have photos of the work and wiring , not been able to use my shower for a year yet mears keep passing the buck came and look over a week ago said they would book it in for making safe left bathroom panels off and still not returned , shamefull company with no custermor support

1
Date of experience: Nov 14, 2022
Dan_cookies
Would give 0 if I could …

The call centre is rubbish they keep cutting calls after waiting for almost an hour! The workers are unskilled and lazy. One job has been on going for over a month! This is ridiculous!

1
Date of experience: Nov 09, 2022
Rob R.
pig ignorant workers

pig ignorant workers , currently had one of their vans idling outside my bedroom window with the headlights shining in since 7am odd

1
Date of experience: Nov 08, 2022
Gavin Clark
useless..very unhelpful .One job still…

useless..very unhelpful .One job still not completed after months of waiting .Never turn up ...never keep appointments .All so stressful .wsiting yet another no show number 9 today.😡

1
Date of experience: Nov 07, 2022
Jennifer S.
Complete waste off time …

Complete waste off time cannot tell the truth if it hit them with the wet end. Called this morning to check on time they due out today for an appointment was to they'd be out about 0930 then get a call about 10 to be told the person phoned in sick this morning and is not coming how is this company still going why is the council using these clowns. If I could I wouldn't even give them a 1 star

1
Date of experience: Oct 28, 2022

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Business Details

  • Mears is one of the UK’s leading housing solutions providers to both the public and private sector. With more than 5,400 employees, we work with clients to help develop, fund and implement innovative housing solutions.

    We are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities.See more

  • language https://www.mearsgroup.co.uk

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