Review Time
Unhelpful and rude customer service, they give the property supposedly renovated but its full of lousy jobs, and silly mistakes that then lead to repairs and then unless is emergency repairs or you have nice property manager, they couldn't care less and leave it all up to you to deal and pay. Stupid "policies" that just covers them from fixing the issues that the property comes with. Property manager comes around every 3 months to "check" property. Didn't have an option but accept them but if you do, don't! Not worth the trouble.
Only putting 1 star as i it won’t let me put 0. I have recently had my front door replaced. Mears had asked if they could replace my door and arrange a place to meet me to give me my keys. My house wasn’t attended at the time as i was staying with my boyfriend and his parents due to my mental health being really bad. They had changed my front door, not only didn’t contact me to arrange to meet me with MY OWN KEYS. But have stole a bike out my house worth a good few hundred pounds. Absolutely disgusting.
I have been chasing a job for 5 months now. Every time I complain, I am told it will be escalated and no-one ever calls me back or deals with the issue. To make things worse, a lady called Nikki/Nicky was beyond rude on the phone, and for no reason whatsoever! I was mid way through a sentence when she literally cut me off and said bye in the rudest voice. I called straight back asking for her full name but she refused! I will be making a formal complaint about this lady as I am shocked at the treatment I received. Unbelievable!
Absolutely awful company. I’m forced to have these people work on my property by my landlord. I work all the hours god sends and no matter how many times i tell this lot when i ring them for appointments, they never take that info on board. I have taken time off work to wait in for them and they haven’t turned up. We had a new bathroom fitted, it took them four weeks. They left us without water for four days. We had to live in a hotel. They turned up late and went home early. And the standard of work was pathetic. It now takes 30 mins to fill the bath. Every time we have work done, this bunch want to do an asbestos test. Each time it’s negative but they do one every time and there are so many patches of damage on the ceilings from their tests. The latest appointment was cancelled. Again. I give up with this company. Do not use them.
John did a great job fixing very complicated leaks in the communal rise. It was very hard to reach and he had to take out the toilet and break through the wall. It was a massive undertaking but once the repair was done he refitted toilet and boxing perfectly. John really knows what he’s doing.
Mears group havering, it seems your not doing so good on the repair front 🤔 I and my nabour are in an exchange with each other, you have repairs still outstanding on my nabours ground floor flat which I am needing to move into due to disabilities of my own. You have no right in rejecting the work that havering council pay you for. You have a contract with this council who pay you thousands of pounds to carry out repairs on our homes so why are they not getting done.? You have left my nabour with no lighting in her bathroom and the fuse box needs complete overall (a new 1) but yet you've rejected the job because it entales your workmen🙄 taking out a kitchen cupboard 🤔? Mmm sounds to me like to much hard work for you lot.If by chance any of my nabours children do get electricuted please be aware myself and ms stallman (other tenant) will be seeking legal advice and we will continue to court proceedings against havering Council and the mears gruop for health and safety reasons. I suggest that the top boss of mears come take a look him/herself to see what jobs needs doing.
Avoid renting to these at all costs. From experience I can confirm that they will promise much about the condition of the property then when it comes time to hardback the houses. Damage, mess and no funds to sort out any of it.They are also overly agressive in chasing safety certificates despite refusing to give details of the Tenants, which they regularly change around, so access can't be gained to do said checks.Dangerous to the reputation of legitimate housing companies from every aspect!
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Mears is one of the UK’s leading housing solutions providers to both the public and private sector. With more than 5,400 employees, we work with clients to help develop, fund and implement innovative housing solutions.
We are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities.See more
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