Name: mearsgroup.co.uk
Telephone: 000000000
Rating: 1.4

chatmallo32 Guest

Poor service

Useless.Booked a gas repair on monday and was told engineer would visit tuesday.never came.phoned on wednesday and was told would be there on thursday.never came.1 week with no boiler with children only to be told that no heating and hot water is not classed as an emergency.

Date of experience: Sep 25, 2020

Deanne Rogers Guest

5 years ago

What a joke this company is

What a joke this company is, my flat was owed by the council until i brought it two years ago, I have to still use this company as they do the maintenance on the flat that is still covered under the council. I have booked an issue with a flashing light that is outside directly flashing though my bathroom, I have called every week being told someone is coming out to fit it, it still hast been fixed, i call last week to be told there coming out again on 20.08.20 and guess what they haven't. I call today to be told they will book the job in again, why book a new job when I reported on 20th july. JUST A JOKE OF A SERVICE MK council should change the company they use

Date of experience: Aug 21, 2020

Nevaeh M. Guest

5 years ago

Same Old Story Different Day.

Mears Group / YourMK, YourMK /Mears Group it doesn't make any difference which way round they go, in Milton Keynes they're one in the same and they all hang out with and get paid by Milton Keynes Council at the expense of disabled council tenants. They have always done odd repairs take your pick, a brand new ceiling that has a crack down the middle, fence panels replaced onto rotten fence posts, replacing an old path so of course they block the drain and the whole thing needs digging back up, a broken tap so instead of replacing both they replace only the one and even that is not straight just to name a few. But when your disabled and you have 2 bodged wet rooms, 2 bodged brand new front doors, and now 2 bodged raised access ramps, from a grant that Mears shouldn't of even been using in the first place then you start to think that they are taking advantage of disabled council tenants. So you complain and complete a mystery 3 stage very long complaints process, and the same woman replies at the end of every stage funny how that happens they might as well just have the one stage. So you complain to 20 managers in total from the Mears Group to the council, to your local MP, and the Housing Ombudsman. In the end a disabled woman has to go to court just to try and get some kind of justice, with over 300 pages of evidence over a 3 year period. End result your told to give Milton Keynes council and Mears/YourMk a chance to put things right, so you give them another other other chance and ask for different contractors to do the work. Your told that they are but even now we are left with another dodgy access ramp, built on behalf of Mears by a company called S&S Property Services so Mears said but with no reviews I doubt it. Not happy with dodgy work that won't kill you, now they have started sending annual gas safety people out who aren't even Gas Safe registered. So you complain again to Mears, Gas Safe, even the latest Chief Executive for Milton Keynes Council and well 3 weeks on and It's business as usual for these lot.

Date of experience: Jul 22, 2020

Louisa Foster Guest

5 years ago

Appalling aftercare service

Appalling aftercare service for new build properties. Have over 50 remaining snags which need addressing since bought the property over a year ago. Poor communication with customers to resolve this, incompetent as loose vital documentation and poor organisation to keep information up to date which means extra work on our part to essentially do their job. Poor handover between staff taking over- we’ve had 3 people within just over a year and have to personally get them up to speed. Recently are ignoring multiple email communication to restart the process again after Covid which will be escalating to CEO level for a second formal complaint. We know they have restarted aftercare post Covid as neighbours are receiving this. Don’t purchase a house from Mears if you want to avoid the hassle of aftercare. They aren’t the excellent service that they claim to be by far and are out of touch with what their customers think of the service.

Date of experience: Jul 19, 2020

danvalange1287 Guest

5 years ago

Thank you!

I’ve just had a emergency repair by MEARS. The electrician was absolute brilliant even in these difficult times, he thoroughly checked everything twice over and done the repairs!Also from the time I rang my Housing Association to the job being completed was roughly under 3 hours, which was great.