Review Time
If I could give less than one star I would. As my landlord RHP -“Richmond housing partnership” contracted “Mears group contractors”to came too my hometown do some work which they “mearsgroup” stole my belongings of installation rolls on 5th sept 22 I made a formal complaint via phone on 6th sept which the operative tried to lie and say the didn’t do it, then they tried to say they used my belongings in my home calling me a liar.then on 7th I sent a formal complaint via email with supporting video which included there staff saying they moved my belongings and showing them packing it up preparing to go in their vehicle On 21 October I notice in video it was 4 rolls of installation that was taken not 3 I believe due to my disability and health conditions I never noticed properly on how much was taken.At this point I had not heard back fromMears which I sent emails to about 4 members of staff 3 which were management inc Executive CEO7 October I gave meat 2 weeks notice of reimbursement of my goods as I was informed to do so by the police They failed to respond or reimburseOn 27 October mears wrote back via email with a attached letter dated 21 oct saying they would reimburse me for 3 of the loft installation rolls £140 and a missed appointment £30 and compensation £100They said they would pay by cheque But I had to contact them.I contacted them on 27, 28 Oct 1,2 November and resent a email I sent on 21 October informing themOf what was taken and that it was more than 3 rolls taken and I was not happy with £100 compensation that was suggested on 3 Oct by RHP and their failures As a service as per their “Mears policy & procedures” and made a further complaint which they have ignored Up to this dayAnd I have not a reimbursement for my goods or anything else I do not understand why they would also try and further rob me by trying to inform me they would reimburse me 3 rolls I have been unfairly treated and treated by MearsAnd Equality and Diversity has not been shown Towards myself they have failed to demonstrate their own Policy towards me;This experience has caused stress and anxiety I feel unsafe knowing this took place in my home whilst I was thereLimited with my mobility and access Within my home for them “mearsgroup” to carry out the workI await RHP stage 2 complaint outcome and proceed to go to the ombudsman if this is not properly sortedStill awaiting to be viewed with ombudsman But it’s now 8 December 22 and still have not been reimbursed or seen any money or cheque.
I have subleased my property to Mears and still have 1.5years to go before lease expires.My circumstances has changed and I have no accommodation to stay in the next 2 weeks and Mears will not hand the property back to me, I own the property and cannot stay there. This is ridiculous and very sickening. I have given them one month notice but they are not accommodating at all.
Very bad customer service! Never follow up on calls or emails. A very slap dash attitude to everthing. Brent housing need to STOP using them ASAP! Absolutely disgusting company! They are not professional whatsoever!! I was waiting almost 3 years for an ongoing repair to be fixed! And now I'm waiting on them to fix the damages caused due their long delays! They no show and expect us to wait months for another booking. Totally unacceptable! Do not use this company! You'll be disappointed everytime!
Had them come over a year ago to fix the fence, fixed it and it's broken again. Was waiting for someone to have a look at it again, the appointment was booked. The van was literally outside the house, nobody came out and knocked the door but send me a message that they were unable to gain access. Lol. Cant get worse.
Absolute cowboy outfit. They did our kitchen left us with it stripped out, a leaking sink and holes around the ceiling above cooker which kept putting dust and ceiling bits of the cooker, they got an electrician which drilled through the wall in the kitchen right through to the living room not once but twice then asked us If we wanted the holes filled in. They didn't cover our carpets and left mess everywhere, they never stuck to appointment days or times and left our front door wide open for anyone to come in. NEVER AGAIN! If you have any sense AVOID AVOID AVOID.
I very rarely leave negative feedback and always give the benefit of the doubt. However, when the same things keeps happening on many occasions then it’s clear it isn’t a one time problem but that’s it is a continual one that needs rectifying. They are the most incompetent repairs group when managing repairs and inefficient with resources. Unbelievably slow in relation to following the works they have actually done themselves. Always rescheduling without informing you, saying the job is much bigger than what it is, except the reality is, their operatives are only allowed to carry out basic repairs and not anything beyond putting a light up or a new socket on. Mears use to be good, however now, they’re absolutely awful and disregard one’s time. The amount of time I’ve wasted rescheduling my life to be left waiting all day for no one to show up and no apology or compensation. At the minimum, rent should be deducted for the inconvenience every time a tenant is let down by them as many other housing groups do as an apology for the inconvenience caused. A job that an operative took three ‘full’ days to work out which wasn’t complete took a subcontractor 3 hours, which he said was a doddle and the destroying of ceilings was not necessary at all. Which created more work than needed. They really need better ship management and leadership, time management and efficiency management. A business and team leadership coach is certainly required. It appears that there isn’t an investment in the operatives, and that is has become very obvious in the recent year or so. Rant over
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Mears is one of the UK’s leading housing solutions providers to both the public and private sector. With more than 5,400 employees, we work with clients to help develop, fund and implement innovative housing solutions.
We are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities.See more
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