Review Time
I don’t think they even deserve one star all types of crazy in trained men no manners and never want to take off there shoes when entering your home make false reports plus they leave your building with no lights were I’ve been attacked by unknown guys hanging out and smoking weed very dangerous but they don’t care
Appalling service. They were meant to do a repair today and didn’t turn up. They hadn’t arranged the appointment and I only found out they were coming by calling the council helpline. I can’t communicate directly with them as they appear to have disabled their phone. I have been trying to call for the last two weeks. Thanks to their non existent service I will have to continue putting up with rats in my home over Christmas.
The engineer came yesterday to fix the bathroom, but they turned off our hot water and we have had no hot water since. I have called the company several times, and each time I am told that an engineer will come within 24 hours — but after 24 hours, I am told the same thing again with no action. This situation is very frustrating and unacceptable. We need the hot water restored urgently, and I would appreciate a proper follow-up without any more delays.
We had a leak in our shower tray, problem been going on a long long time.Many Engineers have come to repair it in various ways, all completely unsuccessful. Leaking into ceiling of kitchen, crack approx 8 ft long, Mears we’re going to repair ceiling before sorting out the leak so we had to ask for them to sort leak out. Engineer said shower doors are defective so I need new shower doors to fix leak., as from today, nothing has been done to engineer satisfaction, guy turned up to do leak, but he pressed the bell and walked straight away without waiting for me to answer door, I have him on my door cam. Mears is a joke. Absolutely useless. Come on havering sort this out before my ceiling falls in.
Emergency plumber lying about leaving voicemails and then refusing to come back out. This is after 2 other operatives have been out and not resolved the issue. This company really needs a kick up the ass. They should try putting themselves in the customer's position. We can't use our kitchen sink or washing machine
1941 house in Eastbourne recently had a brand new front door fitted the finished product was a door that was too small for the structural opening and finished with white tacky pvc trip not fitted properly and what I can only imagine was at least 20 tubes of silicone used!!!Mears should change their name to bogdit & scarper The original opening is 900 x 2140mm The door they fitted is 880 x 2080mm I work in construction a 5mm tolerance is acceptable on each side
This company really needs to improve their customer service.I was spoken to extremely rudely on the phone today, but this was nothing compared to how the tradesman treat my 91 year old parent today. He tried to tell him he had repaired his light hoping the fact that has lost 75% of his sight didn't matter. Luckily his son in law arrived just as the tradesman tried to leave. He said a light flickering on and off and putting bathroom into darkness was ok because it worked sometimes. He was asked to replace the light, which after a call to his manager agreed to do, but very angry about it. He finished the job, stormed out of the house without saying goodbye or even saying job was finished. Complaint will be going into local authority.
Mears has a excellent contractor his name is NANA in London, when you need something done and properly by someone that is kind , friendly, knowledgeable and has excellent workmanship. He is your man. If I could give ten stars I would. Mears you need to clone that man
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Mears is one of the UK’s leading housing solutions providers to both the public and private sector. With more than 5,400 employees, we work with clients to help develop, fund and implement innovative housing solutions.
We are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities.See more
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