Review Time
We attended a property they were working on in Norwich to collect and dispose of hazardous materials. Despite months of requests they still have not paid the invoice. I would strongly advise any company to not work for them. Their accounts department are surly and unhelpful. We are now in the position of handing this account on to a debt collection agency. Thereby wasting more of our time and effort. All for an invoice of just £150. Very unprofessional companyAvoid working for them
Don’t even want to give one star. Don’t know how to run a business, I have no idea how they get contracts for our boroughs, that’s where the wasted budgets go! They don’t contact you when a repair is reported. You have to contact them again, get an appointment after waiting a month, sit in all day waiting then they ring and cancel, not got enough electricians so why trade? Does not solve my not having electricity in my kitchen sockets, bad company as someone here stated “incompetent”
I am a tenant with a housing association who unfortunately use Mears. I have a leaky tap in my kitchen and reported it to my landlord. Had the initial "inspection" which confirmed that I did indeed need a new tap and one would have to be ordered. He was there 5 minutes (one day off work wasted).Then I received a text to say they would be back on 28th Feb to fit the new tap, so I booked the day off.Today I received a letter to state that they were coming on 27th?? Apparently they had tried to ring me (they hadn't) and changed the appointment because they couldn't get hold of me. Surely if you can't get hold of someone, you stick to the original plan until you do?I tried to call to get the appointment changed back to 28th as I cannot change my day off at such short notice, spend 20 minutes waiting for someone to answer my phone before I gave up and messaged them on social media. Just received a message back to say that they only do kitchen and bathroom repair and they can't help me. The tap is in my kitchen and the Mears guy was there last week to take the photo!Going back to my landlord to complain.If I performed with this amount of incompetence in my job, I wouldn't have a job any more.
My dad is moving in to a bungalow in village of Arrington South Cambridgeshire, the water was all drained down so no hot or cold running water, no problem, Mears plumber called spent 5 minutes turning taps on and off then left, problem is no hot water in the kitchen, customer services is non existent, why South Cambridgeshire District Council use this company i will never know
My score is based on the manners, attitude and work ethics of the 2 guys who attended to do the work. Why, when your office dwellers were told by your own experienced tradesman, it was a 2 man all day job, did you pull one to attend a "meeting" and initially send one, who then had to phone you to say it was a 2 man job? Your meeting wasted 3 hours of work time. I also feel that time served, skilled trades men should be referred to as such, not operatives. They were in my opinion, also not provided with adequate clothing/equipment to protect them from the weather, if open reach and councils can provide work tents surely you can? (Not functional for all jobs I know.) These poor men were soaked to the skin. Removing a botched back door and refitting is physical, but quite stationary work, so the cold gets your bones quicker. They say if you look after your tools properly, they'll serve you for years. The same could be said of your work force. Do you not check weather reports on the day? If you don't listen to and respect the opinion of your own tradesmen, how on earth can you expect customers too?
If could leave no stars we would have disabled son cery anxious about appointments get him ready for whats to be done again cancelled apparently only 1 kitchen serveyor in the whole of peterborough and always cancelling. If could pop photos on of what been left with i would but we cant
Never even turned up. Got a text message to say they were on the way, my sofa is next to the window and I can see the whole of our street no work van came on the road. Phoned up to see what was happening to be told they had been out and couldn't complete the job. When I explained that no one had been the lady on the phone tried to say that he may have got to our address and realised he hadn't got the parts, we've already been waiting over a month for the part, so why was this appointment even made if they don't have the part! Looks like to me they are trying to make it look like our fault they haven't completed the job on time. Rotherham council don't care.
Same as all the 91% ratings of one star. Not going to list my complaint. I live in Dover kent, never seen anything like it, its abuse towards residents of council to submit them to such a company. Badly run is not the word for it, I suspect they are under staffed and not able to meet their contracts. Councils need to move on and take back their repairs plenty out there wanting work.
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Mears is one of the UK’s leading housing solutions providers to both the public and private sector. With more than 5,400 employees, we work with clients to help develop, fund and implement innovative housing solutions.
We are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities.See more
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