Review Time
Unbelievably poor service. Took time off of work twice only for them not to turn up for repair. Called office to complain and rude woman on the phone too busy laughing with colleagues to pay attention. She told me that an operative did attend and no answer. This was a lie. I asked why he didn’t leave a call card, she said he did. How she knew this I have no idea, but he never did and I was home all day! I asked her to look at vehicle tracking report to confirm that he attended and she said that the tracker showed he attended… another lie. The 3rd appointment.. my partner waited in all and sacrificed a days wage to stay home this time, visit scheduled between 8am and 5pm. 4:45 and no show. At this point I am returning home from work and catch the operative parked around the corner to satisfy tracker report and trying to cancel job. I confronted him and he tried to blag me. Came and did job eventually and even had the cheek to ask me for a cigarette. Then.. told me I’ll receive a text soon but not to reply straight away. Covering his own backside. Terrible service, how does this company survive
Beyond useless you book an appointment then they send a text message saying a day with a time slot..but they neber show up and leave you wondering were they are?...when they do show up the repairs are never completed or done to a satisfactory standard this company is a joke they will.leave your house crumbling
2 and a half years ago, I reported a crumbling concrete canopy above my front door, to the council in North Lanarkshire, chunks size of bricks had fallen dangerously, and a massive split along it. Ok, pandemic happened, finally in march 2022, scaffolding went up, 6 weeks later a "bricklayer" came took the chunk away. 2 weeks later, he repaired it. All done. The scaffold is still up 5 weeks after the repair ! The job took 3 hours top,!!It's nearly June now and I hate to think of the cost , especially when it's our council tax paying this. I've emailed11 times, phoned 5, but just passed on to the team apparently. Utter crap. My disabled neighbour can't get by the scaffold easily. And they ignore his complaints too. Council should get rid of these yeeha,s asap. Avoid like the plague
I was sexually assaulted by a Mears plumber in may of this year 2022 I have been trying to resolve this matter since then and have been diverted I have been fault off ignored and blatantly made to look a fool also North Lanarkshire council have been of no help today I woke up to the letter saying I am pleased to note that you accept that we have fully investigated your complaint and that the matter has been addressed therefore no further action will be taken!!!!!If they are under the impression that this is the end of this matter then this company has another thing coming because I am going to make sure the whole world knows that Mears is unsafe there are employees are clearly not vetted properly as to extend the thought and willingness to go as far as to sexually assault a 45-year old disabled mother. I am now terrified ro stay in this home. I find this ridiculous he was in my house for an hour he fixed my plumbing issue within 3 minutes and then made sure there was no one in and I was alone before he laid his hands on me me.and assaulted me I will take this further and would like any advice possible should you be willing to give it to me
The whole thing was wrong, terrible management, bullying on going, no one to listen to, bad workers with no experience and happy to cut corners, as an ex employer for 3years I'm amazed they are still going and allowed anywhere near people's houses, Weymouth branch, a joke
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Mears is one of the UK’s leading housing solutions providers to both the public and private sector. With more than 5,400 employees, we work with clients to help develop, fund and implement innovative housing solutions.
We are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities.See more
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