Review Time
Great when they delivered equipment - but omg, try to get them to collect when it was no longer required.Booked collection two weeks in advance, I struggled to place the several pieces of equipment at the front of our house (under cover) to be helpful. They didn't turn up, phoned office only to be told that they would collect two days later and to leave the stuff where it was as there were no other slots available. Yes you guessed it - they didn't turn up again!! Phoned office again - given collection date for next week, asked if we could return it ourselves - think that is a no, we are disabled and don't have transport.NHS and councils need to look at why they are losing equipment and money!!
Awful company, 1st they arrange visit & then don't knock on the door, put a 'missed' card through the letterbox so you have to rearrange & then the same thing happens again; delivery on third attempt!. When collecting said item the office don't pass on information so nearly missed the collection! Shocking service from local council.
Incompetent, uncaring, frustratingly unreliable company who should be banned from working for councils providing equipment. They regularly fail to keep appointments, fail to notify you when they aren't coming. Promise to give time slots but don't, even go to the wrong address. They don't know what equipment they've got installed or on loan. Terrible customer service. Even their own engineers think they are an awful firm. Unfortunately if your council uses them you're stuck with them.
Upgraded my rating as the staff at Medequip's Stafford office are friendly, very helpful & they managed to resolve my previous issue efficiently regarding a previous non-collection after I'd waited from 9:00am to 4:00pm. Both items of medical equipment used by my elderly Mum collected a week later. Thank you.
I have had great service, when the equipment was fitted at my fathers home who has dementia, we recently had a call to have the bath chair serviced, the gentleman that came Andrew was so kind & thoughtful we missed his early slot as i live 20miles from my dad, he said he would try & fit me in if he could, he called me and returned later that day. True gent, THANKYOU wish there were more ANDREWS in the world like him. J bates ( daughter)
Claim your business profile now and gain access to all features and respond to customer reviews.
balsamrose.com
swallowdental.co.uk
tmlsmile.com
sozo.com.cy
viagcial.com
instantscripts.com.au
flossy.com
directteethwhitening.io
healthhauswellness.com
outsideclinic.co.uk
