Review Time
Wouldn't trust this company to deliver anything on time.Father is 95yrs old and service was requested for this company,by professionals to provide a hospital bed,time was supposed to be 9.30am-1.30pm.At 2.00pm ,after spending all morning preparing for the delivery,they had still not arrived phone call after phone call, they arrived,at 2.20pm.2 man delivery yet only 1 put the equipment in.other one stood around being nosey.The service they now provide has deteriorated since we had to use them in the last 10 yrs.If your paying ,go else where.If this seecicr is providefd via NHS,I suggest you complain to the highest level,if you dont get the service you have been promised Shocking service as to compared to what they used to provide 10+yrs ago .
After seeing all the bad reports, I was extremely concerned. However, since requesting a visit, we have been allocated Steve, who arrived an hour after his phone call. He provided two extremely useful items and has organised two safety products to be provided in the next 10 days. Thank you Steve Cantrell. You were professional and helpful on your visit. We couldn’t have asked for more.
Arranged next day delivery for my father so he can come out of hospital. They could only offer a time slot of “Friday” so I took the day off and didn’t get paid. They delivered the wrong item. Rearranged delivery for Tuesday. Still can’t give me a specific time and I simply can’t afford to take another day off so asked for an hours notice so I can get there. They’ve not bothered to call and yet again no delivery. Surely when your job is logistics, basics like time slots which are efficient is a simple requirement. All they’re doing is robbing the NHS of taxpayers money and denying people of the dignity of coming home for a few days to die.
Arranged an emergency collection for my father Cedric Barnett’s items as his house is sold. They told me they were coming to collect on Monday 30th October and that I would get a time slot on the Monday morning. I got said time slot for between 11.45am - 3.45pm. I received a text message saying the driver would be 5 minutes away at 3.30pm. Well that was a lie because he didn’t even come. I have now being harass by Medequip on Tuesday twice and today once. Why can’t you just do your job and collect when you’re meant too. I’m not calling you back. I’m not going to chase for another collection
Advised by text of 4 hour time slot (as collection from vacant property) then get text 3 minutes before arrival (2 hours BEFORE the 4 hr timeslot) when they know we live ten minutes away, and should be phoning us. When we arrive 10 minutes later, they've gone. Employ staff that care or your business will close.
Don't use this company out of choice. Essex medequip took over the responsibility of my stair lift in June.For the past 6weeks my daughter has continually phone Essex Mediquip and head office. My urgent emails have been ignored or not acknowledge. The lift needs to be removed still on going. Moving in a few days. Very poor customer service.
Ive had my training recently in the warehouse part of the job. Everything was great and all but i went out to smoke outside the building, got shouted at by a manager because i wasnt allowed to smoke outside. I wasnt told this and i wasnt told that there was a designated area for smoking. He put me on my final warning which i accepted and said i wouldnt smoke anywhere but the smoking area which i was not informed about. So the day ends and im at my house and i receive a call saying ive been fired… this management is very misleading as they said right before i left that i will do training the next day. Being fired for smoking outside the while building while not being informed that there a smoking area is crazy to me and i hope the management gets sorted out for this wrongful firings.
Her tires are bald on her powered wheel chair "sorry, you'll have to wait 3 months" it's now Autumn, it'll be mid-winter before she gets tires with grip.The stopping distance at full speed is over a meter, without factoring in her ataxia- "all wheelchairs are like that, we'll tighten up the brakes" (they are electrically controlled with solenoids) She mentions that she had a child sat on her lap and he kicked the joystick- "you aren't allowed to have anyone on your lap on the wheelchair" she's a severely disabled, terminally ill mother to a 3 and 5yo. He told her she's not allowed to pick up her own children. She has fusion of both ankles so the footrests that came with the chair are incredibly uncomfortable, the last chair had a single footrest with a strap to hold her feet in place made from toughened plastic. "you can't get a single footplate and they can't be made of plastic" the footplate on her last wheelchair was single plate, full plastic and was ok'd by her OT and 2 specialists and fit by Millbrook whom were sadly taken over by this company.Sadly I couldn't be with her during the assessment so i couldn't completely contradict the abject lies my partner was told by this firm and she is too timid to argue with a stranger who thinks it's OK to browbeat someone into not receiving the things she needs and is entitled to
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