Review Time
Fourth attempt to fix my son’s chair, which is falling apart. 1st attempt - Engineer came and tightened everything up “as much as I can.” Was loose again within days.2nd attempt - Non-engineer came with an electrical PAT tester. The chair does not have electrics. He knew nothing about the chair and spent ages with my tools, trying to fix it, the net result of which was the straps were all in the wrong places and we had to take the chair apart again to put them back.3rd attempt - Non-engineer came with some spare parts, none of which were correct for the chair. Admitted knowing nothing about the chair.4th attempt (today) - Text message came at 8am saying they’d be here between 8:45 and 12:45. I waited and waited, saw a medequip van pull up across the road, deliver a wheelchair and drive away. They DID NOT EVEN TURN UP! When contacted they said they forgot to cancel the appointment, which makes very little sense.
If I could give 0 stars I would. My father in law passed away and I contacted Medequip to collect his bed.They gave me a date but said they couldn't give a time. On the day I travelled over an hour to sit at my Father in laws to enable them to collect the bed.I then received a phonecall saying they were changing the day to the following week - I explained I had travelled over an hour and for me it wasn't as easy as them just changing the day.The lady said she would see what she could do, phoned me back and said they would be there that day.I then sat in the flat for 13 hours and despite calling 3 times to check somebody was still coming - and getting reassured they were nobody came.I then called again and rearranged the delivery for a Saturday in 2 weeks and explained I lived over an hour away so would need notice as I wasn't prepared to sit their all day again.The following Saturday they phoned to say they were 20 minutes away - I explained that firstly they had the wrong week and secondly I was over an hour away. The gentleman on the phone basically said it wasn't his fault and put the phone down.I logged an official complaint which I have now chased numerous times.At one of the hardest times for my family we then had to deal with this.
Disgusting customer service, coughing loudly down phone when chased delivery slot of four hours which they didn’t adhere to, said they would arrive before 6pm no apology absolutely terrible!! I sat in all day as I needed the equipment, and wasn’t able to visit my terminally ill parent, what a waste of a full day I can literally never get back,The NHS needs to stop handing out work to companies like these it’s money for nothing, better to give customers credit at more respectful firms where they could source equipment themselves.
Get a four hour time slot for an half hour job maximum fitting a grab rail.Absolutely waste of time firm to deal with. No effort to make enquiries for you, for a more specific time.Why oh why do social services use this amateur firm
Seems like this company was once good but currently not any more. I ring up to book a chair for my partner if he gets out of the hospice. I specifically state mornings only. No delivery arrives. Speaking to Medequip on the phone and they can't guarantee times. It's stressful enough having an ill relative without having to waste time waiting on a company who can't even turn up. I want to be spending time with him, not hanging around on non existent deliveries. Poor job Medequip.
I never did get a call so had to leave the property and assume no one would come. The technician, Peter, turned up and did the work by 14.14.I then got a text at 15.21 to say he was on his way having been told the appointment would be between 09.30-11.30.I think that Medequip have a problem with their Comms technology to say the least, could not get through and was 17th in line to be answered and then 21st half an hour later! I did not get the call we were promised and timing, well what can I say.When they called me to book the installation, they left an incorrect number on my answer phone, it appears part of the business has been sold off or passed on to another company, it actually took several attempts to hear the answer message as the Medequip caller was very quietly spoken and not particularly clear, not a great help for people with hearing difficulties.
I recently took delivery of a bed and commode for relative.I was beyond impressed with your delivery guy - I think his name was Steve. What impressed me so greatly was Steve's attitude. He showed enormous sensitivity and care, clearly recognising/understanding that the health and prognosis of my relative is not good. His choice of words and his caring manner were exemplary.Thank you Steve, you are a credit to Medequip.The delivery was in Birmingham.
Awful service and company, no care taken in your house or any equipment they’re providing. It’s like cowboy builders but delivery men. The items will come in an awful state and just be careful they don’t ruin your house at the same time. None of the delivery men care they just say to pass it on to someone higher up. It would be nice to see people who cared about this particular specialty taking care and concern of peoples houses and belongings.
After reading the reviews on here, didnt hold out much hope for a smooth pickup, well, how wrong we were, a lovely guy turned up, was very professional and polite, he dismantled my husbands hospital bed, without any issue, and took away a couple of other items as well, he was considerate of our home, and even said hello to the dog. We were more than happy with Medeqips service, with delivery and pick up.
On delivery they said they knocked on the door, never heard them and no card, called them and they said we will rearrange, my husband was coming out of hospital on palliative care, yes they did end up delivering but alot of stress added to the the pain, but on collection disgusting, my husband passed away, I called them they advised with bereavement they collect asap, just received a message collecting Monday 5th February 2024, my husband passed away 26th January, so not only are we all suffering in pain for the loss of a dad who was only 56, but looking at the bed everyday in which he passed away in is very hurtful, I called on several occasions asking to collect, but all I got was we are waiting on empty van to collect. Disgusting.
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