Review Time
Booked a nebuliser service last week, no-one came.rang & was told no-one was in. The same happened yesterday & again I was told I wasn't in. I was annoyed & asked them to explain what's going on - that's when she confirmed the address, it was my old address I left 6 years ago! They'd managed to attend my new address for 4 years, but didn't turn up last year - I assume for the same reason. How can this happen? Dreadful service.
Called up medequip to ask if I was still getting my delivery today (rebook from Monday as it wasn't on van once the delivery driver turned up) to be told my shower chair wasn't in stock, I asked her why the delivery was booked if it's not in stock, she said because they were due to have stock in, I said ok but why book Monday as well, (the delivery guy has been down for a delivery hence why he turned up) the she treated me like i was stupid as was so patronising towards me "right let me try to explain" I get there is no stock, my point was why are you giving customers delivery days if you aren't 100% sure if that item is in stock, I should have been notified both those days that there wasn't one in stock, a second day shouldn't have been made until it was in stock. Also don't treat us like we are stupid, as 9/10 it would be the person with the disability calling you, unless their career has to, so that behaviour is ableist
Refused to supply my step son who requires 24h care with bed hoist and air-mattress as we are the second home! In response we got told it’s our problem that he lives in 2 home (as they already supply there moms home!) Whoever was on that phone had no compassion and he’s a disgrace to this company. Maybe they need to have a look at their reviews and they work their strategy! Absolutely disgusting! Bring Back NRS!!!!!
**Update on below. Spoke to someone today Matt who was the only person who put themselves out to update us and help. Bed arrived finally and the technician was lovely as well. Doesn't change my general view of the whole debacle.**Frankly I'm surprised they have as much as a 1.9 star review average. Mother in law has advanced dimentia and is non weight bearing. A hospital bed was ordered for her by our NHS dimentia care team. We spent two days waiting after being told it would be delivered each day receiving no update to say it wasnt and 5 days later no bed. Each time we ring we are promised a call back and none are received. We asked to speak to manager and again are told we would be called back but never receive a call. Meanwhile my wife's mother has remained on her sofa incontinent and very difficult for carers to change due to her condition and not being in a bed. They keep saying it will be delivered and each day no show. They are totally useless uncaring and only interested in their vast 240 million pound turn over and multi million pound profit. I I tend to take this up with my MP once we finally get it delivered. If you have a choice avoid at all costs.
We have a lot of equipment for our disabled son and Medequip have are the company chosen by our NHS system to provide/maintain most of it. They are TERRIBLE. Very often they don’t show up, they are rude on the the phone, rude in person, the equipment is often faulty and or dirty. And they don’t seem to care. The fact that they have a 1.9 star rating is a bit of a clue. How did they get this contract?
Promised to deliver in a 2 hour window, then delivered half an hour before. When we tried to call them and started to complain they claimed they couldnt hear us and cut us off? We could hear everything they said. We had left 2 numbers for them to contact us about delivery, in case it changed and specifically gave them a preferred number on the day. They did not contact us.
If I could give 0 I would. Had a riser recline delivered yesterday which stunk to high heaven of smoke, perfume/aftershave and there was this smell I could not out my finger on. After sitting on it and the smell getting stronger, we decided to take a closer look. There was a cigarette burn hole in the cushion, staining on the arm rests and what looked like a piece of dried sick. We unzipped the covers to find urine stain and dirty memory foam (the memory foam has a removable centre which had been changed but the outside foam was sticky and stunk of urine. The smell of everything combined is the exact smell of care homes after someone has passed away - I know because I’ve smelt it.A replacement chair was delivered today after a very brief conversation on the telephone yesterday where we were told to put complaint in writing. It absolutely stinks. Not as bad as yesterday but it still stinks. The only part that doesn’t is the bit you sit one (which looks and smells new - these parts are removable) but the back pillows (also removable) and the unit of the armchair absolute stink. If this is the smell of cleaner, the fact that it smells how it smells indicates that the chair was disgusting before cleaning. I absolutely dread to think what was on it, if this is the smell of cleaner. Nothing, and I mean nothing should smell like this if it’s genuinely clean. Cleaner should not smell like it’s masking something worse. My whole house stinks even with airing it out for hours. I have literally sat in someone else’s bodily fluids and not even had so much of an apology.I will be taking this as far as possible as this is an absolute disgrace. I’m thankful I had someone with me to help me advocate for myself - absolutely dread to think how someone without an advocate would deal with this.
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