Review Time
Medequip Leicestershire have been fantastic in delivering and collecting equipment for my husband. However on the 25 June a malfunctioning hoist flew up into our ceiling, causing a large hole and showering my husband in plaster dust. It could have been so much worse. To date I’ve phoned Medequip weekly and last week sent an email but NO-ONE in authority has contacted my claim for damages to have the ceiling repaired. Shocking customer service at a senior level.
We were given a time bracket for the delivery of items.After that time slot came and went, I called them,they said they are delayed due to an emergency.I asked why wasn't I informed? She stated that we don't have time to call everyone.We were promised they delivery won't be too delayed.I remained at the property 2 hours later (so 4 hours after the time slot) I called again, and I was told the deliver won't be today. Considering all of the service users are vulnerable and yet they don't seen to care or have anything in place to inform if they are running late or cancelling. I feel the service is diabolical.As I type this I am now 2 hours in to they re deliver time and nothing. I received no text with a time slot. I had to call them. I explained that I had been waiting all day. No care was given no apology offered, nothing.
Waited over a week for someone to attend the bath chair for my partner as the battery is flat and will not charge. As he is on dialysis he is unable to have a shower as he cannot get the dialysis equipment wet. Mediquip said they would come out on Wednesaday which is today but someone rang and said it will now be Friday! This is not good enough leaving someone so poorly to not be able to take a bath for so long.
We were told we would have a delivery on Thursday of essential equipment for my father who has weeks to live. When we contacted later in the day we was told that the van broke down and would be there first thing Friday morning. We phoned Friday lunchtime as still hasn’t come and was told that there is no room on the van and would be Monday, although we were told that it had been on the van and broke down. So one of these is false. Also we have spoke to other medical services and they have been given complete different stories.To treat people that are dying and need this equipment emergency and about the lies that you company have said. After 6 phonecalls between them and others they finally decided to get it on an emergency as mum is vulnerable.
This company is incompetent & employ staff that do not care about customer service, the company must pay minimum wage ( peanuts) & obviously employ monkeys. Yet the Local Councils still keep awarding them contracts?? This is what we are paying our council taxes for, so the Local Authorities can award contacts to companies that are NOT FIT FOR PURPOSE.
Had a phonecall while on a respite holiday. They were informed of me leaving that I would be away until the end of month. Had a phone call from a very rude woman wanting to deliver the items for my Aunt who cannot get to the door. Explained that the carers were the only ones that could accsess the front entrance. "Well what are we supposed to do with the equipment then ? When are you going to be back ?" Was the response. Told the date ill be back and she abruptly hung up. Will be purchasing my Aunt her own equipment now and informing the council.
What an awful company (Leicester).The hospital ordered a bed for my Mum, to be able to go home. The slots are 4hrs long, so you have no idea when they are turning up. My Mum died a week ago, I rang to get the bed collected, again they gave me a 4hr slot, when it got to 31/2 hrs, I rang them. To be told the engineer had to go home, for an emergency, no o e had called me to let me know. They said someone else was coming out, but did not know how long and would get them to call me, when they are on their way. What a terrible company, they just dont seem to care.
I've had my 'bed lifter' for year's now and had an engineer called Mark come today to give it a service, not only did he find that the securing straps were all wrongly set up he also identified that the unit itself was upside down. Not deterred by all of this he basically stripped it all back to basics and with his determination and hard work put everything as it should've been on the initial installation, I can't thank Mark enough for all his efforts, he's a credit to the Medequip service team and represents the company at ground level flawlessly, his customer service skills are second to none. I sincerely hope that when his line manager is made aware of my comments that he receives the recognition he so deserves!!
Rude and disrespectful. I was not informed of a visit to repair my wheelchair. Upon returning home I was informed by a 3rd party that the engineer had turned up and was rude and disrespectful to my elderly father who is deaf and has dementia. Not impressed.
Ever since medequip to over the contract from the previous company they have been atrocious my mother has a pressure mattress which has to be changed every few months ordered a replacement sent wrong one when informed they replied that's what's on there system and we have to get our OT to review but funny enough the correct mattress was on there system previously. When I spoke to the call centre they was as helpful a blind man in a dark room.
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