Review Time
Worse customer service!! Total lies!!Got a call last week to book delivery. Was told I will get a text msg on the day for timing.Guy just turned up mid morning to deliver cushion but had no idea of chair.Rang office and got told someone will deliver in 4 hrs today.Took a day off to take delivery of chair!Rang 3 times today from 8am to 5pm. Was told it will definitely be delivered today as urgent. Was told 4 hrs special delivery. Lie after lie!Now they expect me to take another day off Total careless and dishonestDONT TRUST THEMDONT BUY OFF THEM
Two men have just dropped off my new chair from Medequip, they called to let me know when they would arrive and were on time, they were friendly, polite and took great care during the delivery. I would just like to thank you all, excellent service from start to finish.
Medequip are delivering misery and despair across the UK. They need to improve communications, listen to service users and take some action. Good Manners would be a useful place to start. Followed by acknowledging and apologising for service failures. This organisation is supposed to be delivering equipment to people in poor health, some of whom are ageing and vulnerable. The service is a shambles. The disrespectful way they treat service users is a disgrace. Medequip is not fit for purpose.
The customer service is appalling. My 90 year old father had a profile bed delivered which was faulty and did not lift up. Having rung the company they agreed it was urgent and would deal with it that morning as he needed to be in bed and was sat in a chair.It took 37 hours from the first phone call of which there were several to actual repair. At this point we were nearing 7 days from first delivery.There was little help or advice as to when this would be repaired. This coupled with a lack of communication and vulnerable adults left without the correct equipment is concerning. It begs the question whether this is considered a Safeguarding issue. Such a shame for those who have nobody to speak on their behalf about this poor service.
Our District Nurse ordered a special anti bedsore mattress for today's delivery as my wife was in such pain. We told Medequip that delivery needed to be between 5 and 6 pm and it was put on the order.Despite that info the mattress was delivered at 4.15 pm and the driver did not even ring the doorbell just threw a "sorry we missed you" card into the porch. This delivery needs to have a nurse present and Medequip will not even give a time for the nurse to attend. This is a classic case of "could not care less" and the medequip systems do not allow for attending with other professionals. I see from this review that 87% of reviewers have had the same or similar "could not care less" attitude and it is clear that Medequip are not meeting their basic contract requirements. I notice that the company will respond to the few good reviews but they ignore criticism.So if others have similar experience write to your MP suggesting that their contract should be taken from them.So my wife will have another painful night just because of the could not care less attitude of this company
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