Review Time
Put simply they lied about not charging any additional charges! After having to drop car a day late as flight was cancelled, I was told that’s fine and they would sort it out as it was still within the dates booked. When I went to collect the vehicle on my return they said there’s an additional charge for an admin charge! Some guy jumped out of a car he was sitting in and stated being told it would be sorted out meant something different.
Beware of using them, there are other reports online of similar incidents of unfair charges
Put simply they lied about not charging any additional charges! After having to drop car a day late as flight was cancelled, I was told that’s fine and they would sort it out as it was still within the dates booked. When I went to collect the vehicle on my return they said there’s an additional charge for an admin charge! Some guy jumped out of a car he was sitting in and stated being told it would be sorted out meant something different. Beware of using them, there are other reports online of similar incidents of unfair charges
Unknowingly booked this company (if you can call them that) through compareyourparking.co.uk which has an excellent Feefo rating.Drop off was efficient and the driver was courteous, which clearly provided me a false sense of security. It was downhill from there.Upon return it took 45 mins for the car to be returned. When I opened the door something felt off, the driver made a sharp exit and I’d realised that someone had riffled through the car. Glove box and centre console emptied, small change gone. This was the least of it.I’m in the process of moving house and had some valuables in the rear seats so on closer inspection realised they (or someone) had stolen my rucksack containing a laptop, a soundbar and 1 of 3 TVs. There is absolutely no sign of a break in. To top it off they had clearly been driving the car around as a 1/3 of a tank of fuel had been used. Yes naive of me to have left those items in there…book official airport parking going forwards!Do not use IMG Group Limited, Meet and Greet Luton Airport or Compare Your Parking
We had the below booking and experienced the worst service ever!!!We were told to call 30 minutes before we arrived, which we did. Had to phone a few times as the number below doesn’t get answered. We then had to wait in the freezing cold for the shuttle for about 20 minutes. They couldn’t find my booking, even with the booking number!!! Staff were rude and unhelpful. The taxi then reversed out straight into the side of a customers car!!! The driver then illegally drove speaking on his mobile all the way to the airport, veering in and out of lanes!!! Our return trip was just as bad. When we called we were told the taxi would be 30 minutes. We decided to wait inside as it was freezing. Then had a call 15 minutes later saying we need to hurry as he was ready and would only wait for 5 minutes!!! Again, sat on his mobile illegally, driving erratically again. When back, one again they said they can’t find my booking and couldn’t find the car!!!! Absolutely shocking and disgraceful!!!
I left my car with this so-called “meet and greet” service for 5 nights, and what I found when I returned was outrageous. Alcohol had been consumed inside my car, cigarettes had been smoked, the floor mats were soaked in mud, and cigarette butts were scattered everywhere.To make matters worse, my sunglasses from the glove compartment, my navigation tablet, and all the coins I had in a small box were stolen. This is theft and gross negligence.Do NOT leave your car with this cheap parking service. They have no accountability, no one to contact, and they leave you to deal with the damage and theft on your own.I will be reporting this incident to the authorities. Avoid this place at all costs.
On the 03rd of November I left my car with IMG Parking Limited at Luton airport around 11AM. Picked up car on the 19th of November and immediately noticed extra miles driven. Driver claimed ignorance and said to contact office number. Calling number produced no help and in meanwhile I received penalty note with photo of my car driven back to terminal at the time I was in the air onboard flight. Challenged again Company and received no reply. Airport Luton is responsible for letting these scammers use official booking through Luton airport site.
This company works unofficially from the drop off area, this will add £14 to your bill. In addition my car received a parking ticket, which they refused to pay . The only positive reviews you will see are from their own people , such as Mr Sardar Avoid … Avoid …Avoid these people are scammers your car will not be secure.
*Avoid Luton Meet and Greet Parking – Unprofessional and Frustrating*I followed all the instructions sent via email, yet the service was late to collect my car, causing unnecessary stress. On top of that, I was charged an extra £8 for pick-up/drop-off — a fee that wasn’t clearly communicated. When I tried to speak with staff, no one could help. Instead, I was handed multiple different email addresses and told to appeal the charge. I did exactly that, but never received a response.To make matters worse, when I called to follow up, they hung up on me. It’s not just about the money — it’s about the complete lack of professionalism and accountability. The whole experience felt chaotic and dismissive. I will absolutely never use this service again and would strongly advise others to steer clear.
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