mejuri.com

4.2
4.2 Based on 1.7K reviews

Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $100...

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Average Rating

4.2

/
5

1.7K Reviews

5 Star
73%
4 Star
6%
3 Star
5%
2 Star
4%
1 Star
12%

Filtered Reviews

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Review Time

Sydney
Amazing customer service

Was very happy with my experience with Merjuri – the earring clasp had become disjointed/ wasn't quite working properly and the team completely replaced it (under warranty) and gave me a free tote bag.

5
Date of experience: Mar 27, 2025
Clark Clark
This person works in that store wow it…

This person works in that store wow it has zero customer service at all. I can’t remember her name but she is the one that does piercings, I start ordering online because every time am there they are so frozen , they stand and staring at you like they have seen a cost,,no words just pure uncomfortable is what they give you.

1
Date of experience: Mar 27, 2025
Felicity Parker
Poorly Made Backings & Unhelpful Customer Service

I had a disappointing experience with Mejuri’s earring backings and their customer service. Shortly after purchasing, the butterfly backings fell off and were lost due to their poor design. When I reached out for a solution, customer service had no replacements in stock and advised me to buy standard-sized backings elsewhere, assuring me they would fit.However, after purchasing solid 14k gold backings from another retailer based on their advice, I found that they don’t fit my studs—the holes are too small. Since they are non-returnable due to hygiene policies, I am now left with no backings and a wasted purchase.This has been frustrating from start to finish. The original issue—backings that fall off too easily—was never properly addressed, and the advice I received led to an unnecessary expense with no resolution. I expected better quality and support from Mejuri

1
Date of experience: Mar 27, 2025
Rosemary
Mejuri's Jennar @ New York City SoHo is amazing.

Jennar @ New York City SoHo location made our experience so smooth. We purchased several items online and needed different sizes. We also ended up purchasing additional items. Jennar was an expert in Mejuri's catalog and the store's inventory. We will be back again very soon!

5
Date of experience: Mar 26, 2025
Drayfiltre
Shopping was super easy

Shopping was super easy. Customer service was extremely friendly and supportive. No pressure to buy more or feeling like you were ignored for others.Easy return of items that didn’t fit. Super friendly and helpful then too.

5
Date of experience: Mar 26, 2025
Shelley Brooks
The stuff

The stuff was very kind when Iwent to the store and purchased the bracelet however when I went to picked it up , the vibe wasn't the same, the personal was just serious and not really friendly. And also I didn't receive the certificate for the diamant.

5
Date of experience: Mar 26, 2025
Mort Hughes
I’m waiting for the April’s diamond…

I’m waiting for the April’s diamond week! Can you tell if it’s going to happen?

5
Date of experience: Mar 26, 2025
TheEtherion
earring charms…

Love that I can use the earring charms like an earring jacket! Hope they bring out more

4
Date of experience: Mar 26, 2025
Ionut
Great costumer service

Great costumer service. Bad return policy.

4
Date of experience: Mar 26, 2025
Addison Wilson
Pretty and long lasting!

The piece was even prettier than the photos and the longevity of the jewelry is outstanding. My girlfriend has worn a similar necklace for a year straight without removing it and it looks high quality still!

5
Date of experience: Mar 25, 2025

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