Review Time
Three stars. Only because they messed up and sent me the wrong order just before the Christmas holidays and instead of counting their losses and taking responsibility, I had to return the wrong item to Mejuri in the midst of the postal strike just before when all delivery services were horribly busy. I spent 45 mins of my personal time in line trying to get the wrong item back to them so I could receive the correct one, despite the error not being made by me. Very inconvenient. Customer service is just not how it used to be.
I ordered the sapphire tennis bracelet for my sister in July 2024 as a 60th birthday present. A month after I gave it to her she noticed one of the sapphires had fallen out. After many emails back and forth with your company, she sent the bracelet back to exchange it for a new one. As of today she STILL has not received the new bracelet and has been told she will not be receiving it till March!!!! This is completely unacceptable. I paid over $300 for a bracelet that she does not have.
The solid gold products are outstanding. Super high quality. Reliable clasps. Earrings have been disappointing. I absolutely love the style of the pearl drops but the base irritate my ears so badly I can’t wear them. Unsure what the metal is, but disappointing at this kind of price point.
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Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $100
