mejuri.com

4.2
4.2 Based on 1.7K reviews

Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $100...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.2

/
5

1.7K Reviews

5 Star
73%
4 Star
6%
3 Star
5%
2 Star
4%
1 Star
12%

Filtered Reviews

Filter Reviews

Review Time

Antony Coleman
Amazing quality, amazing company

I absolutely love Mejuri. I have yet to buy it for myself, but I’ve gifted four sets of earrings, two to my love, and two to my mom. They wear them constantly, and they are still just as shiny and beautiful as when I purchased them. My boyfriend never takes his tiny gold hoops off, even to shower, which says a lot about their quality! Much love to Mejuri.

5
Date of experience: Jan 28, 2025
Luke Bell
Ordering is easy, and the quality is excellent.

Ordering is easy, and the delivery is timely. My daughter is the recipient of this jewelry, and she loves the quality.

5
Date of experience: Jan 28, 2025
Curtis
Quality and service are excellent

Quality and service are excellent

5
Date of experience: Jan 28, 2025
Edward Barnes
Customer Service Lacking Knowledge on Promotions and Products

Asked about when we would receive code for discount after promotion was offered over the holidays where we could receive discount after spending a certain amount. Reached out to customer service. Service rep was not aware of promotion that was clearly stated in every email sent out and promoted in every Mejuri store. Said it was an in store promotion and had to reach out to store directly. Rep did not know the general timeline we would receive discount code or method to receive e.g. in person or email. It is unfortunate that staff within the company do not even know the ongoing promotions and logistics behind selling their own products. Makes customers feel deterred from spending money on their products. On separate occasion, I went in store to buy jewelry for myself or as a gift for others. It can be annoying when the same staff continue to ask if I need help or provide their suggestions when I have already said I am taking my time to look and will reach out when I need help. Sometimes gifting jewelry can be for sentiment purposes and I need time to decide. Customer service both in store and online can use improvement.

1
Date of experience: Jan 28, 2025
Abigail Turner
Good selection of styles and great fast…

Good selection of styles and great fast shipping.

5
Date of experience: Jan 27, 2025
Beatrice Patterson
necklace lovely but not a hit as a…

necklace lovely but not a hit as a gift; returns prompt and smooth

5
Date of experience: Jan 27, 2025
Gertrude Coleman
Very responsive

Mejuri is very responsive and helpful when handling exchanges and returns. They made the process super easy and accommodating for me, and they always responded promptly to my requests. Great customer service!

5
Date of experience: Jan 26, 2025
Preston Powell
Engraving Issue

I had an issue with the engraving on my jewelry box. The employee at the store was incredibly helpful and resolved my problem quickly and effictively. Great customer service!

5
Date of experience: Jan 25, 2025
Gideon Parker
At the store on Newbury Street Boston…

At the store on Newbury Street Boston .. the sales force is happy , professional and very helpful and knowledgeable . They are very enthusiastic about what they are selling . I bought three pieces for gifts and the transaction was delightful ..

5
Date of experience: Jan 25, 2025
Winter Wright
Easy ordering process and shipping was…

Easy ordering process and shipping was on time.

5
Date of experience: Jan 25, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More