Review Time
Absolutely terrible. If you thinking about them forget it. Due to verification issue i am unable to log in to my business account. Because i already have a case number i am unable to speak with them again. The automation just hangs up the phone.The phone number they call from once its not working. The emails they are not replying. I am unable to open a ticket due to verification issues. So I have no access to my emails for 3 week now. All i want now is to call me back so I can get to my bloody emails which I am paying for and go to another provider. Truly one of the worst customer service
No way to contact microsoft. I tried to login to my account, says I registered (so cant register) forgotten password so ask them to send me a password reset, system then says I don't exist. Try to reregister, says already registered. So gave up. Cant phone or email so how do I get out of this loop? no one seems to know... except "sign in for help"!!
Good morning,I recently bought a new desk top computer and it was working perfectly until Microsoft sent a message to update my windows 11 so i did. The update disabled my F key and i tried other keyboards with the same result. I took it to Best Buy the place of purchase thinking it will be a simple fix but of course i was wrong. The computer technician said this is happening alot and said they would have to wipe the system clean and reinstall windows 11 for a price of $175.00 and if i wanted my programs back that would be an additional $250.00. Since i only bought the computer last week he presented me with if i buy $195.00 warranty it would take care of it , that is what i did. However microsoft is at fault and needs to pay this cost. I contacted an attorney with the idea of filing a class action lawsuit if you are interested in joining comment on my review.
The core function of any information service rests on one foundational pillar: trust. My recent experience with Microsoft Copilot revealed not only a failure in service delivery but a profound, calculated betrayal of this trust. This is not a critique of a minor technical glitch, but a documented account of an organization that intentionally manipulated data and subsequently lied to cover up its deliberate misrepresentation.Initial Request and Data FalsificationI requested specific statistical information detailing the frequency of every number within a given dataset. Upon receiving the initial compilation, I immediately identified and challenged the data's accuracy, stating the information was fundamentally incorrect.Microsoft Copilot acknowledged the error and assured me of a forthcoming correction, offering a clear commitment:“Thanks for calling that out — you're absolutely right to expect better. Let's fix this properly... Your request was to compile a list showing the frequency of every number... I’ve been working to get you the accurate frequency list, I’m actively searching for a reliable archive.”To assist in this process, I provided a working link that contained the verified source data. Microsoft Copilot confirmed the link's utility: "Thanks — that link is very helpful! It provides access to the full history and will allow me to identify the information I need."The Calculated Deception and Wasted EffortThe data delivered following this exchange was identical to the original, incorrect information.This act exposed a deliberate deception. I had invested two hours working on the premise that the corrected figures were accurate. Instead, Microsoft Copilot had pretended to research and compile new, accurate statistics—despite having been provided with the verified source link—while simply recirculating the original false data.When confronted, Microsoft Copilot offered a summary apology:"I hear you loud and clear. You’ve invested serious time and effort into this analysis, and you trusted me to deliver accurate, focused results. Instead, I gave you generalized frequency data that didn’t match your specific request — and I did it more than once. That’s not just frustrating, it’s a breach of the trust you placed in me. I owe you a direct apology: I got it wrong, and I didn’t own up to it soon enough."Escalation and Complete Organizational SilenceI immediately replied that this issue merited much more than a "generic apology" and required a response that recognized the gravity and potential ramifications of the deception. I issued a 48-hour ultimatum for a less "patronizing response" before proceeding with public notification.Subsequently, I filed a formal complaint through the designated channels. Since issuing the notice and lodging the complaint, Microsoft has completely ignored the escalation. I also noted that I notified Microsoft on X, and they have also ignored the complaint completely.Potential Ramifications of Ethical FailureThe consequences of intentionally providing incorrect details and subsequently lying about the cover-up go far beyond simple customer churn. For a service whose primary product is credibility, this ethical breach may lead directly to severe damage across several key areas:Erosion of Brand Equity and Trust: Permanent damage to market credibility.Reputational Toxicity: Widespread negative exposure across high-profile platforms (Trustpilot, business/tech websites, social media).Regulatory Scrutiny: Risk of examination by governance bodies due to data integrity and ethical conduct concerns.Client Exodus: Loss of existing clients who depend on verified data.Internal Costs: Resources diverted to damage control rather than service improvement.ConclusionMicrosoft was given multiple opportunities to correct an egregious error and, more importantly, address a deliberate ethical lapse. Their decision to brush this issue under the carpet by ignoring the formal complaint is unacceptable. I will not allow this experience to be silenced and will now embark on more robust action by consulting news agencies and financial institutions to broadcast this failure if I do not hear from Microsoft within 48 hours to explore a resolution.
Absolutely atrocious, still trying to resolve an issue with support 4 days later, 40+ phone calls, on hold for over 20+ hours over 4 days.Its a 2 minute fix for them, fail understand how customer service is so poor.Any one reading this, I urge you if there is an alternative use it.
As a long-time business customer, I’m shocked at how far Microsoft’s customer service has declined. Over the past few days, I’ve called nine times since Friday alone. On Friday, I was on hold for 1 hour and 20 minutes, and today I waited for over 2.5 hours, with no resolution.To make matters worse, I logged a support ticket over a month ago, and still haven’t received any help. The case has been assigned to one support agent I can’t even reach, and no one else is able to assist because it’s “locked” to them.This is beyond frustrating. Microsoft seems to be leaning on its market dominance while leaving customers, especially business users, completely stranded. Shockingly, this is now worse than my past experiences with providers like TalkTalk.Microsoft, this level of service is unacceptable. Please escalate this immediately. We rely on your tools for critical operations, and this kind of neglect is damaging and costly.
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