Review Time
I’ve been an Xbox Game Pass subscriber for years, but this recent experience has really put me off.When I re-enabled recurring billing, the screen clearly showed the £14.99 monthly renewal price, which matched my previous rate. After clicking confirm, my account immediately switched to £22.99/month, nearly a 50% increase. It feels incredibly misleading.I called Xbox Support twice to sort it out. Both times I was put on hold for around 20 minutes, only to have the call disconnected without any resolution. I was told they’d “look into it,” but I never received a follow-up or explanation.It’s frustrating to see loyal, long-term subscribers treated this way. I understand prices go up, but showing one amount and then charging another is unacceptable, and the lack of proper customer service just makes it worse.If Microsoft really wants to keep people in the Game Pass ecosystem, they need to fix this kind of behaviour fast!!
An excessive and unjustified price increase for Xbox Game Pass Ultimate, coupled with a lack of transparent communication, has been reported. A long-term subscriber received a quarterly renewal notice via email, which revealed a price increase from £44.97 to £68.99, an increase exceeding 50%.Microsoft's actions include:Anti-Consumer Pricing: The price increase is excessive and not in line with current economic conditions. It appears to be a blatant effort to increase profits, damaging the value of Game Pass.Deceptive Notification: The new price was not clearly communicated or announced separately. Instead, it was included in the standard quarterly renewal email, making it easy to overlook. This lack of transparency appears intentionally misleading, causing loyal customers to feel betrayed and disrespected.Such behavior from Microsoft is unacceptable. It damages trust and shows that long-term loyalty is disregarded in favor of profit. Microsoft should be held accountable for this poor communication and disregard for its customer base.
The Microsoft team has been unable to resolve minor OneDrive issues, first reported five years ago, that continue to prevent normal use. Customer service is poor, with little apparent concern for assisting clients or responding to emails. Overall, this has been a very disappointing experience.
My wife gifted me an Xbox Series X that I’ve used for nearly two years. The console itself is fine and works well.Initially I paid for GamePass in order to allow me to play various games with my work friends, however, with a 50%+ increase to the subscription price coming in November there is no way I am willing to continue to pay for this service. Both myself and my wife have cancelled our subscriptions, and have no intention of revisiting them in the future. When the time comes to move on from my Series X I don’t think I’ll bother with Microsoft again. I don’t believe in wasting my time with greedy companies.
no longer can bypass nro. you MUST make a online microsoft account. They specifically patched it so they are trying there best to force you to create a microsoft account and be online so they can steal and sell all your information to 3rd partys. Truly they are the best advertisers of linux and other SW. Cant wait to see this company finally tank hard.
I’ve been trying to cancel a Microsoft Teams Essentials subscription for my company Fitboss (Netherlands) for over a year.Despite dozens of attempts via email, phone, and chat, I’ve received nothing but automated replies, broken connections, and support agents who couldn’t resolve the issue.I am the only person in the organization, yet the system claims I’m not the administrator.The Authenticator app stopped working, and no one at Microsoft can (or will) reset the account or cancel the subscription.Every time I contact support, I get another step-by-step guide that leads nowhere.Microsoft continues to charge me monthly, but there is no accessible way to cancel the service.Even the official email addresses for billing and online services reject incoming messages.For a global company, this level of customer service is unacceptable — especially for small business owners who simply want to stop paying for something they don’t use.I sincerely hope Microsoft rethinks its support system for small businesses.At this point, the only way forward seems to be blocking payments through my bank.
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