Review Time
Zero stars is the number I’d give, but can’t!Microsoft’s 360 office suite has jumped (again) in price by 50% in one year! Did away with being able to buy it so it’s all subscription based to RAKE the money in year after year…. Coupled with terrible customer service and BOT blocking “live” chats! I’m trying to search the internet to do away with Microsoft altogether as I’m sick of the updates that stuff things, shut down or slow my computer down.They thought up the “cloud” as a way of charging to store your information….. I never asked for that so, yeah it’s disabled but it keeps trying to force you to use it! Then there’s the ads …. So many god damn ads that you can’t read the screen…. But you can pay to REMOVE them right!Oh and the “Ad Preferences” or “Ad Customisation” just tailored for OUR convenience …. Where is the switch to turn them OFF!!! Oh that’s right, you wouldn’t get any money from the other companies you force to advertise with you or you block their ads from appearing when doing a search!Microsoft the Money Bags!
I sent them an elite series 2 controller back for repairs, and the person over the phone was great, and I got the controller back today and it feels better than ever, I'm fairly certain they sent me a brand new contoller. I want to say thank you, but I'm unsure how to. Truly an awesome customer experience
I had a horrible problem with my Windows 10 and I tried to reach out to Microsoft through their website, but to no avail. Their customer support was ‘not available’. Thanks!EDIT:I sat for 2 hours on customer support with some Abishola. She couldn’t fix anything as Microsoft’s Quick Assist didn’t work due to their own fault. After 2 hours, she told me to reset my PC, which meant losing all of my apps. After thinking about this for days I did it. And guess what, it didn’t solve my issue. Now i’ve got Windows not working correctly and no apps. Thanks Microsoft!EDIT 2:I have now spent my own money to resolve an issue caused by Microsoft and its inability to solve an issue. Even after that, I still haven’t been able to resolve it. So now my £1000 PC is basically just going to go to waste all because of Microsoft.
I have been using Microsoft products for 30+ years and my experience with each upgrade of the operating system and new office products, the programs get exponentially worse with each generation.These products used to be easy and intuitive to use. Now they are an unmitigated mess of unnecessary options that confuse the user and destroy the integrity of documents without clear instructions of how to restore original formats.This is a business opportunity for someone that is clever with software. Make "word" as easy as it was to use 20 years ago and the public will beat a path to your door. Shame on Microsoft for creating such useless s*** in their software.
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