Review Time
I recently used Mobidoctor for a prescription , hoping for a seamless experience given their claims of providing prescriptions valid across the entire EU. As someone based in Berlin, Germany, I received a prescription from a Hungarian doctor through their platform. However, multiple pharmacies here have refused to accept it, citing issues that make it invalid or non-compliant with local regulations. This has left me unable to obtain my necessary medications without further hassle.Despite Mobidoctor's assurances that their service works borderlessly in Europe, the reality has been far from that. In Germany's notoriously bureaucratic system, this has turned into a nightmare. I've wasted time and energy I don't have, especially when dealing with mental health challenges, just trying to find a pharmacy that might honor it. If the service is marketed as EU-wide, it shouldn't fall on the customer to play "treasure hunt" for a willing pharmacy. Thats not convenience; it's a failure.Other users have reported similar prescription acceptance problems, often needing extra intervention from the company. To improve, Mobidoctor should partner with European pharmacies and provide a clear map or list of verified locations where their prescriptions are reliably accepted. This collaboration would spare vulnerable clients from unnecessary stress and align with their promise of accessible healthcare.Until this is resolved and I can easily fill my prescription, I can't recommend Mobidoctor. It's a 1-star experience for me. Potential users beware if you're in Germany or relying on cross-border validity.
Despite some technical issues with connecting to the doctor, the customer service was helpful and I ended up getting the prescription I needed. If you do not manage to get through due to connection issues, they will still be able to write you after. I love this system, and will definetely be using it to get my prescription from now on.
It's a con. They only do online consultation. The "Doctor's" mic wasn't working and then call ended. 49 Euros. I received a message saying that he'd spoken to me at length about my arm and prescribed all the necessary treatment. We never even spoke!Update: since writing the review, I have been email spammed by the company daily asking me to remove it. They're also refusing to delete my information.Be careful
Unfortunately I need to update my review, the 2nd doctor I recently got was not nearly as good as the first one. And I am now suffering due to a medication the doctor forgot to make prescription for and I think today is the 3rd day and still not any response from her and Mobidoctor support hasn't helped. If my Dr is not available, I will use some other provider in the future than Mobidoctor ;(before my 4th appointment, when the 3 prior were with a different Dr.:I ran into a problem trying to fill the prescription in Budapest but turns out it is Hungarian pharmacies not following the law, not Mobidoctor's fault. But even though not their fault they quickly addressed the problem and told me one pharmacy that does follow EU law. Since then, Mobidoctor has been excellent, way better than all my experiences with Drs in USA! Granted I have only used on Mobi Dr, but all 3 appointments she has been so great simply follows the science, logic and common sense rather than the usual malpractice in USA. I wish Mobidoctor was available in USA better than any options I can find in USA!
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