Review Time
I've bought multiple items from MB, online and instore, over several years.The latest "purchase" was online, however their delivery service (Amazon Shipping) is absolutely terrible - four attempted deliveries and they can't seem either find the address or do something as simple as ring an intercom (that's assuming they even try in the time slot they say and not four hours later). One thing that didn't help is that their systems don't seem to integrate with Apple Pay correctly - full detailed address in my Apple Pay account, but the shipment cut out key details - I updated the address via the tracking option, but it hasn't taken affect.If you like MB products, do not buy direct online, either buy from a third party or go to a store.
I am not one for reviews but this Molton Brown Store in Windsor is awful. What poor customer service they offer. I went in to the store with a view to buy a gift, not allowed touch anything, the sinks are not to be used. There was a short Indian lady who was just sitting on a stool miles away not bothered uninterested to help. I am disgusted with you Molton Brown you need to pump some money into training your staff and not just your products. Shameful.
Disappointing that they use DPD.at for deliveries in Austria. No emails received re:delivery and when I contacted them it seems the parcel was never delivered due to "incorrect address" except it was my correct address! The customer service person had no solution except for me to refuse delivery and then 7 days later hope for a refund!Not what you expect from such a company and clearly I will not be ordering from them again!
I have bought a lot of Molton Brown products and although it is over priced it is a quality product .... or was. Now it has been diluted down and runs out of the bottle like a cheap knock off. Molton Brown have compromised the quality of their products and need to appreciate that it's not just about scent. Shame.
Only recently discovered however I haven’t been able to use any other shampoo since! I have the shampoo, conditioner bodywash and lotion all amazing products and fragrance lasts all day. The hydrating shampoo works really well on my girls who both have curly hair.
After the state my Molton Brown order turned up in when you used Amazon as courier, I won'tbe shopping online or instore again. No gift box, no sample, bottle scuffed and outer box soaking wet. I emailed your customer service dept but they wanted photos of the gift box I hadn't received and photos of the wet box - which by this point had disintegrated and was in the bin. Customer service at Molton Brown is now appalling - you don't seem to care at all about your loyal customers and I have been both a personal and corporate customer for years previously.
I like the fragrances and range of choice that Molton Brown offers in their shower gel range. What I do not like, and what has motivated me to write this review are two things:1 - extortionate prices for shower gel products. Think £25 is a ridiculous price to pay.2 - The bottles that the shower gel is placed into. Ive recently purchased an expensive set of three 300 ml shower gels online and when it arrived, two of the bottles have leaked a significant volume of gel from them. That was even with the seller taking precautions to try to mitigate this from happening such as using parafilm tightly wrapped around the bottle lids. It ended up that I travelled to Belfast from my home (a 60 mile round journey) to purchase a replacement shower gel for one of the bottles in the Molton Brown shop. This cost me £22.50 plus the cost of my fuel getting there and back.MB website is awful for raising a complaint due to character limit. Why is there a character limit?Suffice to say I dont think Id purchase Molton Brown products online anymore. I may not even purchase their products full stop until their prices are reduced.
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