Review Time
Avoid! Ordered a dress which arrived very late, so after I’d gone on holiday. The dress was the worst quality I’ve seen and nothing like advertised in the picture. Very misleading, the material is not even fit to use as cleaning rags. This place is a scam. Very expensive and very disappointing.
DO NOT ORDER. This company doesn’t even deserve one star. Absolutely shocking. Dresses look nothing like the pictures, it is pure false advertising. The dress I ordered came in a different material, different pattern and colour and looked like a child had got some material out the trash and sewn it together and stuck on plastic balls for detail. The returns would cost more than the dress and they try to only offer 10% refund. Absolutely shocking.Don’t do it to yourself to get your hopes up on receiving a beautiful dress and then getting your Nan’s curtain from 85 years ago.
I have had issues with Mova from the get go ..... now it appears their customer service email address info at mova london so if any of you guys like me got ripped off by this shower, looks like it all over for Mova London.At least they can't rip off any more unsuspecting folks 🤷Chris Clarkson
Update Review Warning: Mova London is a 'misleading site' -one to avoid- I placed my order on 5th August 2025 and my dress that I ordered arrived late. The quality of the dress was of very poor synthetic quality material with no labels on and the fitting was poor. It is not as advertised. My view is that the company copy other advertised clothes and hope no one bothers to return them. I returned the dress by registered and tracked mail.Meanwhile, I reported this bad experience early to Barclays Bank - under the Debit Visa protection rules and a 'big shout out' to them they immediately processed my Chargeback request and I have received a full refund!I wish I had read the Trust Pilot reviews beforehand but everything looks legitimate to draw people in.
Aweful experience. Pictures beautiful but what arrived was the incorrect colour and sizing with poor quality material used. Was also 4wks late which was too late for a wedding intended for. Excellent customer response. Said everything you would want them to say, reassuring etc. Requested a refund without the return of the goods as had certainly failed in relation to consumer right laws and was advised to send photos. Photos sent as yet no response. Now unable to access the online site. Will contact bank and report this as fraud tomorrow!
Awful quality clothing, poor advertising. The company is a scam, they refused to give me a refund, Instead sent me a replacement, which was exactly the same. When I emailed them back requesting a refund, the email was unable to deliver, despite me sending/receiving multiple emails before. If I could give 0 starts, I would.Don't buy from them.
DO NOT NEVER buy from these Scam idiotsCompany in Holland but you have to return to China and pay expenses. I followed instructions. 5 weeks later still no refund. Today my email has bounced back looks like they have changed their name. I have list £100 for 2 awful dresses i returned. Its NOT fair. Please STOP these people. All purchases just pay by PayPal in future you will get yr refund. SHIT clothing Shit Company
I FOUGHT BACK AND GOT A REFUND.UPDATE - the promised refund has not materialised. Still showing with the bank as pending after 15 days. Wrote to enquire if they intended to honour this promise and the email bounced back. There’s now no sign of them on line so looks like they’ve shut up shop. They will reappear as a clone company. There’s already one out there, Jackson of London so beware. Meanwhile we’re claiming a chargeback through the bank. Like many others I would simply say DO NOT BUY FROM THIS COMPANY. My elderly mother ordered a top from Mova in late July. Within an hour I requested to cancel the order but was fobbed off with rubbish about it already having been processed but not to worry as I could simply return it when it was delivered. Top arrived - cheap and nasty - and I wrote requesting my refund. Again batted back with excuses, offers of credit notes and partial refunds, and even requests to send photographs. It’s taken 8 emails from me setting out the legal position and European consumer rights legislation, a phone call to UK trading standards and also to the Netherlands Authority for Consumers and Markets (ACM) (both of which have registered the complaints under Case Numbers 2588544 and 101036793 respectively if anyone else wants to raise this formally and quote those) and a request to the bank for a chargeback on the grounds of misrepresentation but today we have received a FULL REFUND. A further word of warning. Mother, being old and forgetful, ordered the same top a couple of days later from “Jackson London”. This appears to be a sister company; same website, same products, same practices. So I’m all set to go through the whole experience again when that one arrives! If it’s helpful, here’s one of my emails to them:Dear Mova Customer Service,I am writing to formally void the purchase contract for my recent order on the grounds of misrepresentation, as defined under the EU Consumer Rights Directive (2011/83/EU) and applicable Dutch consumer law and also UK consumer law, namely the Unfair Trading Regulations 2008.Your company lists an address in Amsterdam, Netherlands, and markets itself as operating within the EU. As such, I am entitled to the protections afforded to EU consumers, including the right to return goods within 14 days of receipt, without undue burden or disproportionate cost.I reject your requirement to return the item to China, as this was not clearly disclosed prior to purchase, and constitutes a misleading commercial practice under EU law. Forcing consumers to return goods to a non-EU country — especially when your business presents itself as EU-based — is both unfair and deceptive.Your company presents itself as operating from the European Union, listing an address in Amsterdam, Netherlands, and branding itself as “London”-based. However, the requirement to return goods to China, coupled with the lack of transparency regarding shipping origin, return costs, and customs fees, constitutes a material misrepresentation that directly influenced my purchasing decision.As advised by both UK trading standards and the Netherlands Authority for Consumers and Markets (ACM), I am not obligated to return the item and am entitled to a full refund.If you refuse to comply, I will escalate this matter by:• Filing a chargeback with my payment provider.• Submitting a formal complaint to the Netherlands Authority for Consumers and Markets (ACM).• Reporting your practices to the European Consumer Centre (ECC-Net).I expect your prompt cooperation and a full refund.Sincerely,
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