mova-london.com

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1 Based on 140 reviews

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140 Reviews

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Avoid at all costs

Avoid at all costs! Do not be fooled by the photos! The fabrics are cheap and nasty. Dress looked like something you would buy from Amazon for a fancy dress party. You can’t return anything as they cover themselves by saying sale items are nonreturnable and strangely everything appears to be reduced - funny that!

1
Date of experience: Aug 16, 2025
Absolute scam

Absolute scam.The dress has arrived but it’s awful, cheap & nasty. The website appears to of been taken down, the emails I send bounce back and the phone number that I kept a copy of was a mobile.There’s no paperwork with the package so no means to return the item.£40 down the drain, disgusting.

1
Date of experience: Aug 16, 2025
Andrew Fuller
Time to fold i think…

I hate to think people intentionally set out to rip people off and i hate to blame people who set out to just try and build a company. But sadly however set up this company simply does not have the skills to run a business. Keep my money, and i hope you can take a break and re-think your life options.

1
Date of experience: Aug 16, 2025
Do not use this website

Poor poor poor….what more can I say do not believe the returns policy they state on their website. They have no returns policy other than offering a 30% refund.My item arrived not true to size and no labels on. The maximum refund they would offer was 30% and keep the dress. They made out I would have to fore-fit the return coat back to china of £40? If I was to return the dress. Auto generated responses is all I got. Stay well away from making any pitches from this website!

1
Date of experience: Aug 15, 2025
Loicia Johnson
Total scam

Total scam, took payment and never received items. Tried to find their website and email but it had been totally taken down. Absolutely disgusting company

1
Date of experience: Aug 15, 2025
Katie Greenwood
Avoid avoid avoid

Dress took weeks to arrive and she it did it was a different colour to the picture and the quality was rubbish. Was told I could return but products get returned to China (it wasn’t sent from China so why does it need to be returned there??) and I would have to pay the £40 return costs, which was more than the dress! Absolute sham.

1
Date of experience: Aug 14, 2025
Nicola Crush
DO NOT BUY from this company

DO NOT BUY from this company. Advertise as a company called “London”- says they are in the Netherlands but actually ship cheap awful items from China. Then will not offer a full refund as described but instead tell me I can pay £40 to send it back as customs fees were high. In the end offered a £5 refund or more credit to get even more hideous items. Shut them down.

1
Date of experience: Aug 14, 2025
Kevin Sanders
Mova is a scam

Mova is a scam - I got an email saying my item had been delivered - but of course no item was delivered and no way to get in touch to find out why not.

1
Date of experience: Aug 14, 2025
Isabelle Higham
Absolutely disgusted

Absolutely disgusted! I placed my order over 2 weeks ago now for a wedding at the end of this month to now find out this website is a scam?! I’ve just lost over £70 which I’m really upset about as that’s a lot of money. Now I have to fork out even more money to find another outfit but it has now completely knocked my confidence in online websites😢

1
Date of experience: Aug 13, 2025
Susan Marks
This company is an absolute disgrace!!

This company is an absolute disgrace!!My complaint is exactly the same as all of the other complaints on Trustpilot.I was scammed too. Bought a pair of shoes for £33 which I then found on Shein for £11They refunded me £6.60 even though I asked them not to as I wanted a FULL refund. The shoes arrived looking nothing like the picture & were too small.After 3 weeks of communication & 71 emails later, they have now blocked me...I will not let this go as something needs to be done to stop this company from trading.Absolute scumbags!!

1
Date of experience: Aug 13, 2025

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