Review Time
I wish I read the reviews before making the purchase. I spent over £400 pounds, eventually received the goods. All the sizings was wrong and one pair of shoes were damaged. Emailed the office to make a complaint after a lot of towing and throwing with percentages of cash back suggestion and vouchers, never more than 50% they still refused a london address to post goods to, despite confirming their store was closing. I had to arrange shipment to China which costs me £85. The goods have arrived and I am yet to hear what suggestion they come up with next. Extremely bad service and bad quality.
AVOID AVOID AVOID!!! I wish i had read reviews on this company. Absolute scammers, the company is China based and not UK based at all. Having sent several email even threatening small claims and breach of consumer rights act i am still no further forward. Its robots on the recieving end sending copy and paste emails. The 2 dresses I ordered at the cost of £72 are in the bin where they belong. Horrific company, stay away 🙃
Scam, do not buy anything- first the company is in china not London- you have to return goods to china at your expense. They do not refund. Refund policy says if goods are faulty they refund. They only provide 20% refunds.
I wish I had seen these reviews before I purchased! The item that came in comparison to the image on the website is ridiculous, I have never dealt with a business like it. The items DO NOT come from London they come from CHINA and the quality is like nothing you have seen! A complete scam of a business do not buy because your only options for returning are a 10% discount or return the item at your own cost (£60 for my item i got a quote for) the jacket costme £60. A joke!
DO NOT USE THIS COMPANY
Ordered a XXXL coat for my husband and it just about fits me and I wear size 8-10 clothing! Trying to get a refund was a long winded process of emails, to be told that they can only offer a discount on my next purchase....Never going to happen!
Please, please, please do not give this company your hard earned money
I ordered a fur lined shirt from Mova London for £59.95 after 3 weeks of waiting it finally arrived the quality was rubbish , not what was shown, it didn't fit me even though I'd measured myself from their guide. They offer return within 30 days but don't tell you it will have to be sent to China (tracked,)and offer you several options none of which you want. The cost would be extortionate! so we're stuck with a shirt that doesn't fit and of inferior quality, here is what they say.
"Item must be unused and securely packed (original packaging preferred)
• Return shipping and customs fees are the customer’s responsibility
• Please select a shipping method where the sender handles customs clearance
• Do not choose a method requiring the recipient to handle customs.
• The shipment must include tracking
Return Address:
Lane 1177, Jianlan Road, Meixu Street
Yinzhou District, Ningbo City
Zhejiang Province, 315100
China
Once shipped, please send us the proof of shipment:
Tracking number or tracking link
Name of the shipping company
Screenshot of the receipt of return
Your refund will be processed after the item is received and inspected.
Extremely disappointed with this service. They missed the delivery date by a month, and despite their claim of free returns, they now expect me to cover overseas return shipping. The items are of low quality and differ greatly from the images shown. I will be reaching out to my bank for a chargeback. I advise others to steer clear.
AVOID THIS SERVICE AT ALL COSTS I regret not checking the reviews beforehand. While it claims to ship within the UK, the delivery time is excessively long. After a week without updates, I reached out to inquire about my order and requested a cancellation. They informed me it wasn't possible, and shortly after, I received a shipping notification. Now, I'm attempting to return the items, but they refuse to provide return information. To make matters worse, they're saying the return address is overseas! This feels like a total scam! The products are subpar, and the customer service is even worse.
I will not be ordering again. The package shipped from China and arrived two weeks after Christmas, despite ordering in November. The return costs are prohibitively high, making it not worth it. I advise against making a purchase.
Avoid this deceptive seller at all costs. The products are not as advertised on their website. Expect to receive items that are completely useless, and don’t count on a refund since they ship from overseas and expect you to cover the return shipping fees. Their response was as follows: Thank you for reaching out to us. We understand that our initial offer may not have aligned with your expectations, and we sincerely value your patience and feedback as we strive for a fair resolution. As a goodwill gesture to acknowledge the inconvenience you’ve faced, we’d like to present a better offer: 10% refund of your original purchase plus 50% store credit, with no obligation to return the item. You can keep the item you received. We hope this option serves as a practical and convenient resolution without the hassle of a return. If you still wish to return the item for a full refund, you are welcome to do so. However, please note that our return address is located overseas. If you decide to proceed with a return, we will provide the full return address and instructions once we receive your confirmation. Please inform us of how you would like to move forward, and we’ll be happy to assist you promptly. Thank you for your understanding—we genuinely appreciate having you as our customer.
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