Review Time
Do not buy dresses from this company. They are shipped from China, the returns are to China at considerable expense, this should be made very clear on their site. I thought I was buying from a UK based company. I bought two dresses M & L , neither fit, the material was filmsy and looked nothing like the picture on website. Not worth £40 each glad it was sale price , don't waste your money, quality is crap
I needed to return an item and was informed I would need to pay postage and customs to return to China at a cost over £40 for an item which only cost £35. Their website states a UK address and at no time does it state you will need to return any items to China. The statement of fast and easy returns is misleading as is the UK address on the website. It has cost me undue stress.
I bought a lovely dress but the style did not dit my body type so i wanted to return it. I came across an email address to return the item but after numerous attempts still no reply. I came across the reviews and realized that I've been scammed. I thought I was buying from a london company. Please do not order anything from Mova London or if you do, do not expect a refund as it is non existent.
THIEVES !!!! I ASKED FOR A REFUND AND THIS IS IT!!!To save you the time and cost associated with returning the item to our warehouse in China, where return shipping and customs clearance fees can be substantial, we would like to offer you an alternative solution.At this point, we'd like to provide a 10% refund of your full order amount to your original payment method or 120% store credit, so you can select something even better. You keep the original item either way, no returns needed.However, if you don’t want this, please send the goods to the address below:Contact Name: Wang MaoqinAddress: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District,City: NingboZip code: 315100Province: ZhejiangCountry: ChinaTel: +15314571683Please ask for the customs fees when sending the goods, if they are not paid in advance we cannot give a refund.Return costs can include a clearance fee of up to £40 per product, plus additional shipping costs. Remember that we need a track & trace code from you to track the package. This code is mandatory; without it we cannot track the package and cannot issue a refundLet us know if you'd like the refund or the store credit: we'll sort it right away.Looking forward to your reply!--Warm regards,Michelle | Mova London
SCAM ZERO STARS BEWAREYou’ll may receive garments in a timely manner, however, quality is very poor and/or misrepresented in the photos. I’ve been emailing for 10 days with no response. THERE’S NO CUSTOMER SUPPORT AND NO REFUNDS AS ADVERTISED 100% not compliant with UK law
This is a Rogue Company and should be removed from the internet. Rubbish garments, dishonest web site and no returns except to China at almost the cost of the item. THE WEBSITE SAYS FULL REFUND for returns within 30 days.(BOLLACKS) They offer 10% of your purchase and you can keep the crap, they don’t want the crap back.DO NOT BUY FROM THIS COMPANY. SCAM COMPANY.Hopefully Trading Standards can do something about them.
This company markets itself as Mova London but the supplier is in China and if you need to start the return process you will find they do everything they can to stop you receiving a full refund in the 30 days as per consumer rights in the UK. I was asked to provide a photograph of the item before they would advise how to process a return. Then they offered a replacement in a different size but I would have to pay £9.95 for shipping to / from China. Then when I confirmed I would like a refund as I didn’t want to risk another size not fitting with how long it took to ship in the first place they replied to say I would have to cover shipping and other costs that amount to more than the dress is worth. Terrible customer service designed to deter you from your statutory rights as a consumer
This experience was a cacophony of poor customer service experience from start to finish and much of what they have on their website misrepresented their product and returns process. Firstly, the item was not delivered in the time frame suggested being over a week late to arrive. When it did arrive the quality was appalling and did not represent the images or description on the website. Being told throughout the process, after I enquired about a return before even the item was delivered, given it was later than I needed it, I was reassured once received I was easily able to return the item. Well this was the biggest lie!! The item cost me just under £40, yet the returns process required me to send the item to an address in China which would cost me just over £40!! Then I could get my refund - go figure!! The maths clearly doesn't warrant a return. Eventually the best response I could achieve was a 30% refund on my item and being able to keep it - what elation! It went straight in a charity bag but even then I'm not sure it would be of any value. Absolutely awful customer service and poorly represented information. Could not, not recommend, this retailer highly enough.
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