Review Time
Ordered some swim shorts , which where meant to be ralph swimming shorts what i got was some kind of weird blag shorts ( not swimming shorts) no lining just shite ,stay away from these at all costs, blag doesn't come close absolutely shite company.Also tried getting a returns address off them no chance 🤣🤣CRAP
I ordered a dress. It arrived and is too small for me. The mova London website has gone. I tried emailing them and the email bounced back as the server doesn’t exist. Its either a scam or they have closed down? But either way, it looks like I won’t be able to return it or get my money back.
Unfortunately bought a jacket from them when it eventually arrived as it took some time to get here. It was not as pictured let alone not the colour ordered. I have been emailing back-and-forth for the last week and a half over getting a refund and sending the item back.However, because they do not wish to cover the cost and then I be an air travelled back and I'm not willing to provide suitable packaging for it to be sent back in they keep trying to offer me a percentage of my refund. To be honest what they're offering is quite insulting. The company is not based in London they're based in China. Do not spend your money with these people. They are not worth your time or effort especially if you're trying to send items back.
I wish I had read the reviews about this company. I have encountered a similar experience - the order took longer than advertised to arrive and when it did the quality and sizing not reflective of the website. When I have tried to contact customer services using the address provided the emails bounce back as the domain does not exist. Instead I have submitted a request for support online - they apparently respond within 24hrs but have still not had a reply. Do not use this company - it’s false economy and very misleading!
I ordered a pink top which cost me £50 months ago. It arrived 2 days ago & I was absolutely shocked at the state of it ! It is a different colour to what was advertised, it is shoddy & of poor quality & the size would only fit a child (I ordered a large)!!!Disgusted at these horrible people who are obviously scammers!!! I am really really angry & it makes me worry about ordering anything online again!!!I will fight tooth & nail to get my money back , I am an OAP & can’t afford to loose this hard earned money!!!
Avoid.Purchased 2 dresses for a wedding to return one. They came 2 weeks later from China and missed the wedding. Have gone to request a refund and now the website doesn’t exist and the contact email now bounces back.Stuck with 2 awful quality dresses that look nothing like the pictures on the website.
Very disappointing product and service.Item sent from China was poor quality, barely resembling the listing pics. Attempting to return the garment resulted in much prevarication and irritating attempts to dissuade me from doing so including offering another garment for about a tenner while keeping the original item or a refund of 10% of the original price. Returning the item to China would require paying all postage and import taxes.This company are clearly not prepared to work within the consumer law of the UK and should be avoided. Not worth the hassle and I'm binning the item.
DO NOT BUY FROM HERE. I purchased a dress which was £50. It arrived and the quality was shocking and there was a rip down the side. I contacted Mova for a return to which they sent me a new dress (despite me specifically saying I wanted a return only due to the bad quality - it felt like a 5p quality dress, not £50!). They told me once the second dress arrived that I could return the dress and receive a refund. However, this was not the case. When I attempted to refund the dress they only offered me a 35% return of my money. I am now left with a dress that is absolutely shocking quality and a percentage cut of my money, to which I have still not received weeks later. DO NOT USE - they scam you
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