Review Time
I have moved premises and been trying for MWEB to assist me. All I can say is I'm getting no assistance AT all. I am super annoyed and upset that being a loyal client. Or any type of client of yours does not get assistance when needed. I called the 2nd January, again the weekend, then 6th,7th, 8th, 9th. And still NOONE can advise me when I will be connected.
I am writing to formally raise my concerns regarding the extremely poor internet service I have been experiencing. I am currently subscribed to a 50Mbps package for both downloading and streaming, yet the actual speeds I receive are incredibly slow—you would swear I’m on LTE.This issue has persisted for over a month, and despite previous complaints, I have not been assisted. I have only three devices connected, yet the internet remains unusable, constantly buffering on all platforms. With the price increase in April, I do not believe the service I’m receiving is worth the amount I am paying. There is no justification for R800+ when I am consistently getting far less than what I am paying for.At this point, I see only two reasonable solutions:1. Either downgrade my package to reflect the actual speeds I am receiving and adjust my billing accordingly.2. Or provide a real and immediate fix to the poor speeds, as I am no longer willing to tolerate paying for a service that does not meet expectations.Additionally, I need urgent clarification on billing discrepancies. My account is supposed to be debited on the 27th of the month, yet MWEB continuously debits on the 1st, which was never agreed upon. Despite my previous efforts to resolve this, nothing has changed. This must be corrected immediately.I need a proper response and a solution immediately. If this issue is not resolved, I will be left with no choice but to escalate it further.
The contact system is just pathetic. You can't reach them by phone, they don't do email contacts, their web system is incomplete, their "quick and easy" chat system doesn't work ( I closed after waiting for an hour forty three minutes), the whole thing is designed to stop clients contacting them.I've tried contacting them for two weeks now.
Very bullshit company that I paid for activation of sim and monthly service but was sent invalid sim card and I've been calling for entire week now trying to get help but ain't getting one Mweb doesn't answer their phone calls nor WhatsApp. I'm so pissed please come get your router
I am writing to express my extreme frustration and dissatisfaction with the service I have received over the past three weeks. After holding the line for more than 45 minutes, the call center agent abruptly hung up on me when I kindly requested to speak with someone who could resolve my ongoing issue.Despite numerous attempts to get assistance, I have not been able to reach anyone who can help. The technical support team is unable to provide a solution and cannot direct me to someone who can. I have been repeatedly referred to Vumatel, who immediately sent me back to Mweb, creating a cycle of unhelpful referrals.I have taken multiple steps to resolve the issue on my end, including purchasing a new router, conducting all recommended tests multiple times, and even upgrading to the highest available line. Despite these efforts, the problem persists with no resolution in sight.I urgently request that this matter be escalated to a general manager or someone with the authority to address and resolve this issue. I am beyond frustrated and need immediate assistance to rectify the situation. If no resolution is provided, I will be forced to consider changing my ISP to receive the support I require.
On Friday my service was switched off due to payment issues. I contacted mweb to find out what's going as I made payment on the 24 November. Someone named Aqeela who was very bad at her job missing every question and making me ask twice told me that I have been paying late. I was requested to make payment for re-activation, I then went into the app and saw a notification asking me to make payment and that I will be reconnected after 30 min if I do so. I then made payment. It's Tuesday and my service is still off.And low and behold I receive another bill this morning requesting me to make another payment. This afterer being told I only owe the amount which I paid. I contacted them this morning and was requested to provide proof which I did and was informed they do not accept screenshots, after downloading proof I returned to the chat not even 2 min later to submit and the chat was closed due to inactivity.I'm trying again now and I seem to be in the back of the queue again. It's been 2 hours of trying to contact this company and hopefully can have this sorted before the end of the day.I'm really considering cancelling this service due to lack of assistance.
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