Review Time
MWEB’s customer service is, without a doubt, the worst I have ever experienced. As both a business owner and an executive, I am appalled by their complete disregard for their customers and the lack of professionalism at every level.My line was suspended without any form of communication—no email, no text, nothing. For a service provider, this is inexcusable. Communication is the cornerstone of any reliable service, especially for something as critical as internet access, which my business depends on. This failure caused unnecessary disruption to both my work and personal life.When I tried to resolve the issue, I was forced to wait over 30 minutes just to get through to someone. After finally connecting, my call was abruptly dropped, forcing me to start the process all over again. This is not an isolated incident but appears to be the norm when dealing with MWEB. Their call center experience is nothing short of infuriating, and their agents seem indifferent to the inconvenience caused to their customers.When I made the decision to cancel my agreement with them, I was informed that cancellations can only be processed on the first of the month. This rigid policy effectively locks customers into paying for an extra month if they miss that arbitrary deadline by even a single day. It’s not just unfair—it feels punitive. Such practices surely warrant scrutiny under the Consumer Protection Act, as they border on exploitative.As a business owner, I requested to escalate my complaint to someone in senior management. My request was flatly refused. The agents I spoke with were rude and dismissive, showing no willingness to resolve the issue or even acknowledge the gravity of the situation. Refusing to allow customers access to senior representatives is not only unprofessional but also signals a complete lack of accountability on MWEB’s part.I trusted MWEB with both my home and business lines, but they have consistently proven to be unreliable and incapable of delivering even the most basic level of service. This is not just a matter of inconvenience; it’s a breach of trust that has directly impacted my business operations.MWEB’s policies, combined with their unwillingness to assist, leave me questioning whether their practices are even compliant with consumer protection laws. The combination of inflexible contracts, poor communication, and an unwillingness to take responsibility is deeply concerning and reflects a company that cares more about trapping customers in unfair agreements than actually delivering a reliable service.For anyone considering MWEB, I cannot stress this enough—stay away. Their service is a nightmare to deal with, and their lack of accountability will leave you frustrated and unsupported. I will be moving my business elsewhere and advising everyone in my network to do the same.MWEB’s complete failure to provide even a basic standard of customer care is unacceptable, and I intend to escalate this matter to the relevant consumer protection authorities. No one should have to endure such appalling service.
I have been with MWEB for nearly 5years and the service got BAD!!!YOU never answer the calls. Always struggling with my payments.but you are FAST to send me an email or sms saying that i have not paid and as always I HAVE. Now you want my router back ??? can anybody call me so we can sort out you lack of customer service !!!!
The worst ever!!!!No one picks up the calls,the WhatsApp line is useless and the Mweb App is the worst!!!!This is the worst ever Service Provider and they are not even bothered because no one calls you back or even bothers with the queries we make!!!! I am utterly disgusted with MWEB really!!!
I moved house to a diffrent area. It Is 2 Dember 24. My business and income is dependent on internet. After.making it clear I need urgent help with this. Sent my lease agreement to show them My occupation date is 1 December I have zero internet with no date when to expect help. No interim solution in fact no follow up replies. Their Facebook inbox ignores you , send you self help messages. Been a customer over 20 years . The service with MWeb if you need help is non existent.
The company lacks genuinely customer services that includes support services agents are clueless of clients needs. I joined MWEB on the 27th November 2024 for my Fibre boom at night they said my Fibre is working no technician on site no installation checkup nothing. To date I have no WIFI I had to spend 2 hours on the line and for them to login a case no follow up made or email confirming that what a flimsy customer service poor training done to them.
experienced from Mweb/Vuma, they have discontinued my services. I have been phoning them since November 1st, 2024, and I have not received any help. They have been taking me from pillar to post with no help. I spoke with Nirvaan Singh (Ref: OVR-23082400574962). I spoke to WARNEER I spoke to SHE-EARL with no help sies, I regret why I even subscribed to your services, even there managers can't solve the issue agents have to write them an email to speak to them.
We've been without the internet for the past 3 days now. I spoke to the Technical support advisors who are very rude, don't seem to care about what you have to say. I was with Vodacom for the past 2 years no once did I have these issues, I was forced to change to Mweb because I needed to get higher speeds. The advisor I spoke to today was taking the call for the sake of clearing the queue, he did not help me, did not even care that we have been without the services for the past 3 days now, I asked him to ring me back as we will get disconnected. He then goes and say he works in an inbound campaign and he cannot call. Meanwhile I work in a inbound campaign as well, however, if the call gets disconnected while assisting the customer you call them back. What a horrific experience, Mweb needs to do better and have agents that are willing to assist customers.
Every dingle month they say I have an outstanding amount of 800 rand which is impossible because the debit order goes through every month. A lot of outages lately. I am very disappointed in their service. I am switching to a new provider. I sincerely would not recommend using mweb.
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