Review Time
I received a router from MWEB two weeks ago, but it stopped working after just two days. When I contacted them, they informed me that the router is not active and that the sales department needs to assist. Since then, I have been calling almost every day, only to be kept on hold for over an hour before the call is eventually dropped.I am requesting that MWEB cancels this router and arranges to collect it. I will not continue with a contract with a company that provides such poor service, especially if resolving issues requires me to spend excessive airtime. MWEB, please collect your router. I am not concerned about the R300 I paid to RICA the SIM card, which never worked in the first place. I will not waste any more airtime on this matter. Please resolve this without further complications.
Worst customer care ever. I've been without wifi for a week. I logged a call on the 12th of December and was advised that someone will come out within the next 72 hours, I did a follow up call today(19th of December) and was told that a fault was never logged.
I have been with MWeb since the days of dialup and have had few occasions to complain. They were never very good at providing a convenient and easy to access service, but now they have sunk to unbelievable lows. Currently I have been without internet for 8 days. I was told that a technician would have to come out to fix it. I have been waiting two days, but apparently it still falls within their 2-7 days service level agreement. I have spent hours hanging on for an operator to answer and all they can promise is to escalate it. Time for another ISP I am afraid.
What a nightmare following up on my cancellation. I cancelled due to the absolutely traumatic frustrating service I recieved from mweb. I don't even want to get into it. Finally I get the cancellation reference number MWB29771996 from Thando. This was cancelled on the 12 December 12:24 , I was told refund will take 3 to 5 days and I will recieved a cancellation notification via SMS. None of which I recieved. I follow up on the 23rd Decemeber, I'm now speaking to sipokazi who hasn't the faintest clue about the cancellation, when she finally replies it's absolutely annoying as to the responses which don't pertain to following up on the cancellation, she does not a knowledge the reference, doesn't know which date I cancelled nothing. Responds with high call volumes then closes chat and transfers me to order fulfilments. Wow. I should not be transferred, she should be equipped to handle this simple query, I am warning you, do not sign up with this company. I am pretty sure I will be debited come month end. What a nightmare of a company I cannot wait until they are shutdown. And it will be there own doing.
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